Service Reporting Analyst (f/m/d)

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Service Reporting Analyst (f/m/d)

CTO / IT Continuous Delivery

Team spirit and cooperation are extremely important at Drei. More than 300 IT experts work on the most innovative products and solutions for our customers. They all share a passion for technology and a curiosity for new developments. At Drei, we work in a mobile and timewise flexible way. Agile working is not an alien concept here. We have 53 agile teams at work for us.

We are looking for a dedicated and passionate candidate to develop and improve the IT related Service Reporting. This includes continuous analysis of data and metrics and developing meaningful reports and visualization for various stakeholders within the company.

Aufgaben:

• Definition, Analysis and Reporting of IT Service Management Metrics

  • Development of Key Performance Indicator (KPI) including data source identification and workflow development
  • Qualitative and quantitative metric analysis and reporting in various formats
  • Providing ongoing reports to all levels within the IT (development teams, product owner, management)
  • Presenting data in a way that is meaningful and readily accessible to customers
  • Collaborate with internal stakeholder and customers to gather report requirements
  • Perform regular service performance analysis of the data to assess end-to-end service achievements and identify potential risks of service delivery
  • Support monitoring and controls to accurately measure service quality and ensure procedures and methodologies are in place and followed to maintain consistency
  • Develop advanced reports that will support IT business decisions

Anforderungsprofil:

  • Experience in analyzing and managing complex data sets
  • Experience in data analysis or data reporting in IT industry is preferred
  • Technical knowledge of the modern IT stack
  • Expert level designing and executing enterprise reports/dashboards
  • Strong technical, organizational and analytical skills in information delivery
  • Ability to create data design in a variety of formats for relevant analytical insights

The salary level is depending on your experience and qualification. This position is subject to the collective agreement for employees in the telecom industry. Therefore, we offer you a minimum salary of EUR 33.335,- gross per year.

Furthermore, Drei offers additional employee benefits e.g. company-internal canteen, employee mobile phone, 27 paid holidays per year, attractive events, aso.

"We are actively living gender balance and diversity and are happy to receive your application."

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