IT Service Performance Manager (m/f)

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IT Service Performance Manager (m/f)

Fischamend HQ /


cargo-partner is in search for the IT Service Performance Manager who can act as an interface between IT and various departments - corporate controlling, finance & accounting, managing directors.

Main Tasks:

Overtakes existing framework of IT KPIs and continuously defines more needed KPIs over time
Collects and reports KPIs in the agreed intervals
Monitors, maintains and updates the IT service portfolio, the connected contract framework and charging infrastructure
Aligns with IT department managers and IT product owners on the IT service catalogue continuously
Guides IT organization regarding commercial processes (e.g. correct incoming invoice booking, intra-company contract realization, etc.) based on established operations documentation, policies and procedures
Supports IT decision making (e.g. cost-benefit analysis) and commercial processes (e.g. IT budgeting process)
Supports dedicated IT audits with related/required number-based material

We Expect:

University degree (IT, logistics, computer science, etc.)
conceptual technical understanding of IT industry and related services and terminology
understanding of an IT service catalogue and best practices in the monthly charging thereof
ability to imagine/create/implement/continuosly improve an in-depth IT-wide controlling concept (operational and commercial KPIs)
Analytical, cross-system thinking
Responsible and solution-oriented working style
Good communication skills and hands-on mentality
Fluent in English - German language is an advantage

Why cargo-partner:

Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various IT projects.
Implementation of own initiatives? We are a company where the main focus is on people - they create our strength.

Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Benefits? We provide technical and personal trainings, eLearning, co-financing of language courses and more.

follow us with a hashtags: #cargopartner #workingdigital
find out more about our applications:

Depending on professional qualifications and experience, a gross annual salary of EUR 42 000 will be paid. *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Company Introduction:

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

As a family-owned business, we are very employee-oriented and want to work with you to develop your career and personal goals. Take a look at our Mission & Vision.

If you are looking for a challenging position in an innovative and dynamic international company, we want to get to know you!

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