Are you passionate about shaping the future of financial markets? Trever is a fast-growing fintech providing institutional-grade digital asset infrastructure. We are expanding our team and looking for talented individuals to join us on our mission!
Your Responsibilities
- Establish and operate the technical support/service, including end-to-end processes
- Provide high-quality technical support (1st & 2nd level) to our institutional customers in the financial sector
- Act as the primary point of contact for all incoming requests via the internal ticketing system
- Resolve 1st & 2nd level support tickets directly with customers and document them precisely
- Analyze complex technical incidents and coordinate escalations to 3rd level support/software engineering team
Your Profile
- Several years of experience in IT customer support or service desk roles, in software or financial services
- Strong interest in our product and a genuine curiosity for technical systems and processes
- Excellent communication skills with a solution-oriented, confident, and diplomatic mindset
- Willingness to participate in an on-call rotation to ensure timely incident resolution when required
- Fluent in German and English, both written and spoken
Our Values
- Purpose: We are united by a shared passion for shaping the financial market. It’s a commitment you’ll experience every day
- Team Spirit: Our team thrives on mutual support and an open, respectful workplace atmosphere that values each individual’s contributions
- Fun: From engaging team events to relaxed after-work gatherings, we ensure there’s always room for enjoyment alongside your professional journey
Detaillierte Angaben zur Stelle
Vollzeit (Festanstellung)
- Montag bis Freitag
- 38,5 Stunden
Dienstort
- Graz
Nice-To-Have Kenntnisse
- Freshworks (Freshdesk)
- Grafana
- Slack
- GitLab
- Notion
Erforderliche Sprachen
- Deutsch B2
- Englisch B2
Detaillierte Angaben zur Stelle
Vollzeit (Festanstellung)
- Montag bis Freitag
- 38,5 Stunden
Dienstort
- Graz
Nice-To-Have Kenntnisse
- Freshworks (Freshdesk)
- Grafana
- Slack
- GitLab
- Notion
Erforderliche Sprachen
- Deutsch B2
- Englisch B2
Gehalt
Based on your responsibilities, qualifications and experience we guarantee a competitive salary starting at 3,000 € gross per month on a 38.5-hour basis (overpayment expressly possible based on experience).
Benefits
-
Getränke
-
Home Office
-
Team-Events
-
Snacks
-
Gute Anbindung
-
Getränke
-
Home Office
-
Team-Events
-
Snacks
-
Gute Anbindung
Alle Infos zur Bewerbung
Gewünschte Bewerbungsunterlagen:
- Lebenslauf
Ansprechperson
Lukas Stangl
HR Manager
Even if you don't meet all the requirements at first glance or you are still a junior with less of experience, you are welcome to apply. Our team may be able to find other opportunities for you.
