Customer Support Agent - French & English (f/m/d)

Customer Support Agent - French & English (f/m/d)

• Funstage GmbH
• Vienna
• Presence / Mobile
• Fulltime
• Published: 2026-09-02

For our subsidiary Funstage, we are looking for a Customer Support Agent (f/m/d) to support players across our online gaming platforms and apps. In this role, you will provide professional and reliable customer support primarily via email and chat, helping players with general, technical, and account-related questions.

Working in an international team, you will develop a strong understanding of our products and contribute to delivering a high-quality customer experience.

Your tasks

• Provide professional and timely customer support via email and chat across our gaming platforms and apps
• Explain games, game rules, and platform features while supporting customers with general enquiries
• Assist customers with purchases and account-related questions
• Provide basic technical support, for example with browser settings, cookies, or software updates
• Handle customer concerns professionally and work towards appropriate solutions
• Respond to app store reviews where required
• Keep up to date with products, processes, and internal procedures to ensure accurate and consistent customer communication
• Participate in projects and support additional initiatives within the Customer Support team

Your profile

• Excellent written and spoken French and English skills are mandatory
• Additional language skills are an advantage, especially Italian
• Previous experience in customer support or a service-oriented role is an advantage
• Very good PC skills, including confident typing and the ability to work with different tools and systems
• Strong communication skills and a customer-focused approach
• Reliable, patient, and solution-oriented, with the ability to handle challenging situations professionally
• Comfortable working independently while also contributing to an international team

Our offer

We believe great work happens when people feel supported, inspired, and balanced. By investing in our employees, we create an environment where everyone can thrive and reach their full potential. This commitment has been recognized through our Great Place to Work(R) certification. We offer the following benefits:

• Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
• A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
• A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
• Subsidized public transportation, plus access to pool e-bikes and e-cars -- for both business and personal use
• Plenty of ways to stay active and connected, from MyClubs app points to regular sports and company events
• Attractive local employee discounts and healthcare benefits that make everyday life a little easier
• The minimum gross annual salary for this position according to the applicable collective agreement is EUR36.946,- (full-time basis, paid in 14 salaries). A higher salary is possible depending on qualifications and experience.

About Funstage

Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.

Funstage GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.funstage.com

Karolina Polak
Team Leader Talent Acquisition and Employer Branding
+43190171