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Digital Power Customer Care Representative

  • Vollzeit
  • Berufserfahrung
  • Wien
  • 11.6.2024
  • Über das Unternehmen
  • 51 - 100 Mitarbeiter*innen
  • Wien

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Digital Power Customer Care Representative

Location: Vienna (full-time)


  • CCR agents receive various technical requests from the customers through different channels (phone, mail or website). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.
  • The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact local support engineers and notify them about the incident.


  • University degree in a related field
  • Any of the following languages: German/ English
  • Customer focused and good communication skills
  • Strong and motivated
  • Computer literacy


  • Motivational salary package
  • Performance bonus, multiple incentive bonuses
  • Language bonus (for any extra language besides English)
  • Meal vouchers
  • Gym discounts
  • Private Medical Insurance
  • Paid 4 hours leave per month
  • Life time learning environment and tools


Please send your detailed application in English via smart apply indicating your earliest start date and your salary expectations with the subject: Digital Power Customer Care Representative
With your application, you agree with our Recruitment Privacy Statement:

You can find more information about us here: https://www.huawei.com/de/deu/huawei-global

Über den Job
Über das Unternehmen
51 - 100 Mitarbeiter*innen

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