Department Manager - Technical Customer Support and Repair (f/m/x)

Die Anton Paar GmbH ist seit mehr als 40 Jahren weltweit führend in der Entwicklung und Produktion hochpräziser Mess- und Analysegeräte für Industrie und Forschung.

Department Manager - Technical Customer Support and Repair (f/m/x)

Anton Paar GmbH | Graz

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Become part of a dynamic team at Anton Paar! We're constantly seeking new customers to support in the after-sales process with our high-quality and dedicated local service. As a Department Manager in Technical Support and Repair, you'll be responsible for leading a team and serving as the primary contact for detailed technical and organizational inquiries regarding on-site service. Your passion for customer-oriented solutions will contribute to expanding our global presence. Are you ready to lead our department and strengthen our team? We look forward to receiving your application!

Responsibilities:

• Collaborating on and building the Customer Support and Repair department within a product area
• Leading a team of Customer Support and Repair professionals
• Addressing all technical inquiries and standard questions regarding applications and sales
• Regularly monitoring the processing status of all support tickets within the product area
• Planning and conducting training sessions for service technicians
• Performing in-house repairs and product-specific tests
• Creating service documents such as service manuals, maintenance logs, and videos
• Supporting subsidiaries and distribution partners with installations, commissioning, and on-site service/maintenance assignments
• Proactively providing technical support to the global sales and service network
• Occasionally conducting installations, commissioning, and service/maintenance assignments at customer sites
• Managing the improvement process by analyzing and generating error statistics and quality metrics, as well as evaluating feedback from various application areas of our measuring devices

Requirements:

• Completed technical education in mechatronics, electronics, mechanical engineering, or equivalent (e.g., vocational school, technical college, university)
• Several years of experience in service and customer interactions
• Leadership experience is advantageous
• Strong organizational and communication skills
• Sense of responsibility and assertiveness
• Manual dexterity
• Excellent English language skills, both written and spoken
• Willingness to travel

We offer you:

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Instead of home office, we offer "Working Outside Office" (occasion-related possibility to work outside the office)
• Professional and personal development

This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): EUR4,000.00 to EUR5,000.00.

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.

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