Service Engineer (m/f)

HUAWEI is a leading global provider of information and communications technology (ICT) infrastructure and smart devices; with integrated solutions across four key domains - Telecom Networks, IT, Smart devices, and Cloud Services.

We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With more than 180,000 employees, and we operate in more than 170 countries and regions as a leading supplier of next generation telecom networks and currently serve 37 of the world's top 50 operators. We look for people who share our Vision: We are committed to providing innovative products, services and solutions to create long-term value and growth potential for our clients. -- Building a fully connected and intelligent world to everyone.

Service Engineer (m/f)

(Vienna; Full-time)

We are looking for motivated Graduates who are eager to develop their career at a global leading Telecommunication Company.

YOUR MISSION:

• Pre-sales support
• Pre-sales testing support, holding workshops with customer or partner on technical issues.
• Bidding support on technical and engineering related part.
• Presentation of the technical service, solar products during some living exposition of solar energy
• Follow up issues that may arise during testing/workshop/bidding activities.

Engineering support

• Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
• Onsite support for site survey, installation or commissioning when necessary.
• Commissioning, improvement of the troubleshooting, intervention on site when necessary Interface with engineering partner to locate technical problems that may arise during the engineering process.

Maintenance support:

• Responsible for Hotline support and level 2 engineer support;
• Responsible for technical support service to customer or partner independently or jointly with a technical support team.
• Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
• Responsible for handling technical cases on ticket system
• Responsible for Network Upgrade/Swap according to the team planning.
• Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.

Identification of Safety Issues and Stressors Associated with This Role:

• Working with live three-phase electricity which may up to 35kV AC voltage, and 1500V DC voltage
• Manual handling
• Driving long distances
• Working outside in bad weather conditions

Main Contacts (internal and external):

• Huawei Clients in the form of Solar and MV system: Developers, EPCs, Funders, Distributors, Service partners, Installers
• HUAWEI Employees: Account Team, Logistics, Customer Services
• Huawei R&D
• Huawei Partners

YOUR PROFILE:

• Education: Technical University degree (electrical/power/electronics…etc.)
• Ability to cooperate and work with peoples from different cultures
• Good command of English and German
• Good customer communication skills
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus

WE OFFER:

• Attractive salary package starting from 3200 EUR gross and can be higher based on skills, experience and qualification.
• Attractive benefits and bonus system
• Opportunity to grow though challenges, eLearnings and trainings
• Meal vouchers for lunch at the Eurest Restaurant in the IZD Tower
• Location next to the UNO City (by public transport via U1 Kaisermühlen or Alte Donau)
• Free coffee, tea and fruits
• Lunch vouchers and free snacks, coffee, tea and fruits

HOW TO JOIN US ?

Please send your detailed CV in English via smart bewerben indicating your earliest start date and your salary expectations with the subject: Graduate_Digital Power_Your Name

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You can find more information about us here: https://www.huawei.com/de/deu/huawei-global