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Specialist Generator Business - After-Sales (m/f/d)

Specialist Generator Business - After-Sales (m/f/d)

We are looking for a Specialist in Generator Business (m/f/d) to join our After-Sales team at INNIO. In this position you are a recognized expert with a proven track record in domain technical and service area. The main goal is to increase customer satisfaction by taking strategic and operational decisions about maintenance and repair approaches, as well as to increase productivity and speed in our generator service business, both technically and commercially. This role will strongly collaborate with our Sourcing department and ensures that our premium service requirements are met in our supplier contracts.

What we offer:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program - including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport - station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

  • Develop and lead INNIO service strategy for generator maintenance and repair
  • Be the service representative for supplier contracts (both new equipment & services) - focus on generators
  • Strongly collaborate with our Sourcing department and be responsible that INNIO's service business requirements will be negotiated and implemented in our Original Equipment Manufacturer (=OEM) and service contracts for generators
  • Accountable to continuously optimize the life cycle costs of INNIO's generator service business
  • Responsible to ensure service readiness for key projects and highlight product improvement needs within the INNIO fleet
  • Drive technical innovations to optimize the preventive and corrective maintenance strategy on our generators
  • Take strategic decisions to reduce customer downtimes in general

Your Profile:

  • Very good working experience in after-sales generator business within an international company operating in a relevant industry to INNIO, paired with a strong commercial and technical background for generators
  • Master's or Bachelor's degree in Business Administration, Engineering Sciences or equivalent from an accredited college or university
  • Demonstrated ability to work with cross-functional teams and manage multiple priorities
  • An excellent technical aptitude as well as influencing, negotiation and facilitating skills
  • Experienced in project management with strong communication & negotiation skills
  • Strong customer service mindset, team player mentality with a continuous improvement mindset - Ability to understand needs and drive service strategy
  • Fluent in German and English, other language skills are an advantage
  • Willingness to travel

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.112,78 gross per month (x 14) and an over payment depending on your qualifications and experience.

Please apply via innio.com/en/careers

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