Industry: Business Aviation
Section: Business Administration, Key Account Management, Event & Marketing, Sales
As the Manager Customer Programs & External Affairs, you will play a key role in the company’s growth and success in this exciting and varied position. We specifically target career changers, candidates with a corporate and business administration background who bring a strong affinity for customer engagement and process management.
In the private jet industry, we are known for our professionalism, speed, and strong global expertise in aircraft technical RTS and comprehensive service management for high-end, corporate, and OEM customers.
Our Mission
We combine precision, speed, and an uncompromising service mindset— ensuring 24/7 ultimate customer success.
Our Vision
AUREUS consistently works on expanding its business fields and further establishing itself as a leading international company in business aviation—while creating a work environment in which our employees can develop, take on responsibility, and fully focus on customer success at every stage. A strong service mindset lies at the core of everything we do on a daily basis.
Our Values
- Reliability – We deliver on our promises.
- Trust – Openness and fairness are the foundation of our collaboration.
- Team Spirit – Together, we achieve more.
- Excellence – We focus on delivering the highest value to our customers
Key responsibilities
Customer Program Management
- Own and develop end-to-end customer programs across CAMO, maintenance, and operational
- Services to service provider and / or end-user of Aircraft.
- Ensure seamless coordination between internal departments
- Act as senior escalation contact for high-end/VIP customers
- Drive RTS performance, transparency, and customer satisfaction at executive level
External Affairs & Institutional Relations
- Represent the company toward aviation authorities, economic chambers, industry bodies and customer events
- Build and maintain strategic relationships with EASA, national CAAs, OEMs, and key partners
- Actively support and influence regulatory frameworks and policy discussions
- Lead initiatives related to market access, international expansion, and lobbying
- Must be highly willing to participate in local and international events ( travel )
Strategic Development
- Identify opportunities to enhance customer lifecycle value and service portfolio
- Develop structured programs that increase customer retention and long-term contracts
- Position the company as a premium, compliance-driven aviation partner globally
- Strengthen and actively manage global partnership contracts, while overseeing the quality and implementation of workflows
- Managing customer communication and expectations
- Being part of organizing events
- Marketing responsibilities
- Management of internal training related to customer requirements
- Ensure a strong awareness of data privacy
Requirements
You are motivated, goal-driven, and results-oriented on customers success with a strong interest in a dynamic environment. You understand business relationships and enjoy both strategic and operational planning in an international setting.
In addition:
- You have Executive-level communication skills
- Experience in key account management and/or business administration
- Loyalty and discretion come naturally to you
- Ability to multitask in a high-pressure environment
- You have excellent English skills, both written and spoken (German not mandatory)
- Proficiency in MS Office
What We Offer
- A long-term position in a growing multinational company
- International exposure across aviation markets and regulatory authorities
- Professional and personal development with trainings and events
- A collaborative and high-performing working environment with highly trained people
- Private use of company IT equipment (iPhone, MacBook)
- Company Benefits Program
- Bonuses, Playstation / GameRoom at our HQ Vienna
- Company events (national and international)
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 38,5 hours
- Willingness to travel
Place of work
- Wien
Must-have skills
- Project Management
- Stakeholder Engagement
- Strategic Planning
- Communication Management
- Public Relations
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 38,5 hours
- Willingness to travel
Place of work
- Wien
Must-have skills
- Project Management
- Stakeholder Engagement
- Strategic Planning
- Communication Management
- Public Relations
Salary
At AUREUS, we place great importance on fair and transparent compensation, based on experience, qualifications, and individual skills. The position is classified under the collective agreement for commercial employees (KV Handelsangestellte). For this role, we offer a gross annual salary on a full-time basis (38,5 hours per week) between €38.000,00 and €45.000,00. Depending on your qualifications and experience, a higher salary is possible.
Benefits
-
Company laptop
-
Education and training
-
Home office
-
Team events
-
Employee bonuses
-
Company phone
-
Employee discounts
-
Company laptop
-
Education and training
-
Home office
-
Team events
-
Employee bonuses
-
Company phone
-
Employee discounts
All infos regarding your application
Required application documents:
- Résumé
- Cover letter
Contact person
Julia Haas
