Retail Operations Manager (m/f/d)

Retail Operations Manager (m/f/d)

Jetzt bewerben

Drink More Water, together we grow.

All the great people here at waterdrop(R) (www.waterdrop.com) have shaken up the market with our innovative microdrinks, microteas and microenergies that make drinking water more enjoyable, convenient and sustainable. We are proud to have saved countless plastic bottles in the process and also significantly reduced carbon emissions compared to bottled drinks. After our rapid growth to over 2 million satisfied customers, more than 38 shops across Europe and the US, numerous engaged B2B customers and a listing in over 11,000 retail markets, we can't wait to take this journey to the next level with further growth.

Now we are looking for you!

As Retail Operations Manager, you will oversee operational practices, strive for consistency across all stores, and collaborate with HQ partners to enhance productivity and customer experience. You will work from our HQ in Vienna and report to the Team Lead Retail Operations.

Your responsibility with us:

POS & Store Procedures:

• As the first line store support, you handle all technical and functional POS queries, maintaining regular communication and are training new and existing managers on POS, shop systems, and stock procedures.
• You manage monthly and ad-hoc inventory counts, provide direction on stock management solutions, oversee retail banking, and assist with new shop openings including management training on systems and procedures.

Business Analysis & Improvement:

• You are responsible for creating and updating policies and procedures, while monitoring sales, retail KPIs, and non-selling activities to identify opportunities for business performance improvement.
• You focus on executing strategies to enhance operational efficiencies, reduce costs, and prioritize quality, accuracy, ease-of-use, and efficiency.

Smooth Logitstics & Stock Management:

• Ensure all shops have necessary packaging by managing relationships and overseeing replenishment processes. Coordinate with the warehouse to manage stock and monitor shipments, ensuring correct product flow.
• Act as a liaison between stores, business teams, and champion business initiatives while demonstrating agility in responding to changing priorities.

Your profile:

• You have extensive experience in retail.
• You have a positive attitude and proven experience collaborating with internal and external team members to achieve deliverables.
• You have the ability to think strategically and implement tactically.
• You have excellent communication and interpersonal skills.
• You have strong organizational skills, excellent presentation skills, and a positive demeanor.
• You have great market awareness and a strong passion for the industry.
• You have quantitative and analytical skills.
• You have the ability to manage and develop relationships across groups and functions at all levels of the organization.

Benefits:

• An amazing, ambitious and international team in a brand-new HQ in Vienna.
• Individual development opportunities in one of the fastest-growing E-Commerce companies in Europe.
• MyClubs sports vouchers, to have a sporty balance.
• Monthly events, to be active and have fun with your team members.
• In-house restaurant with subsidized healthy meals, for a break with your colleagues.
• Discount on your waterdrop purchases and many free merchandising items.
• Legendary summer and Christmas parties!

The minimum salary for this full-time position is EUR 45.000 gross per year. Depending on qualifications and experience, there is a readiness for overpayment.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business and enables us to solve important problems and deliver added value. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be.

Wanna Drop in? Simply send us your application documents via the application button.

Jetzt bewerben