CRM Advisor Austria

bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We're fundamentally transforming what we do so we can reach net zero by 2050 or sooner.

As a key strategic pillar of bp's growth agenda, our mobility and convenience businesses are the shop window to our brand for consumers and businesses alike.

The customer sits at the heart of our business' transition and as Marketing professionals, we want individuals who can play a meaningful role in shaping our offer and bringing it to life for our customers.

We are looking for a customer and commercial focused Loyalty and Marketing professional that thrives and delivers in a 24/7 fast paced and continuously changing retail business. A Loyalty and CRM expert with deep knowledge and experience across all aspects of Loyalty program management and CRM, including CRM strategy development, budget management, customer analytics and performance management, technology and platform management and CRM/campaign execution within a retail environment.

Would you like to discover how our diverse, passionate people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

CRM Advisor Austria

Full-time or part-time (min. 30 hours/week)

As you will be working in an international team, kindly provide your resume in English.

In this role You will:

• Create and optimize individual CRM campaigns in line with the pre-defined CRM strategy and annual Loyalty/Marketing plan.
• Support and advise the Loyalty Lead in CRM contact planning as well as in best in class offer selection and targeting.
• Drive and initiate innovative campaign ideas and align with Customer Analytics and other stakeholders involved.
• Brief, coordinate and provide inputs for performance evaluation of the executed campaigns, CRM activities and customer base development.
• Own insights and reporting delivery and coordinate the delivery with other teams, external partners and suppliers
• Provide daily/BAU/demand support to the Loyalty Lead

What You will need to be successful:

• Bachelor's or Master's Degree or equivalent level qualification
• 3+ years in a marketing role
• Extensive knowledge of loyalty and CRM programs
• Experience in executing integrated Marketing Communication campaigns
• Expert in performance evaluation of marketing activities
• Strong customer orientation, a high degree of initiative, creativity and keen to take on responsibility
• Fluency in German and English
• Ideally already worked in a Retail environment
• Team-player with hands-on mentality
• Analytical and solution-oriented thinking

At bp, we provide the following environment & benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• An attractive remuneration package: a bonus system and various social benefits including programs to improve work/life balance and wellbeing
• The gross monthly salary according to the collective agreement is EUR 4.200, with willingness to overpay depending on qualifications and experience
• Your modern workplace is located in the heart of Vienna and offers a panoramic view of one of the most beautiful metropolises in Europe
• Free parking in the office garage
• Two days working from home per week
• Agile and flexible working in a digitalized, team-oriented and international environment
• Equity matching program
• Company pension
• Lunch subsidy
• Learning and development opportunities

Apply now