Lead Technical Support - Digital Engineer (m/f/d)

Lead Technical Support - Digital Engineer (m/f/d)

This role is responsible to deliver technical support for all MyPlant users internally and externally. Responsibilities include developing processes for launching of new releases in close cooperation with Digital team, supporting administration of MyPlant applications, user & asset onboarding, training of level 1 key users and perform level 2 troubleshooting and issue resolution. MyPlant is INNIO's cloud-based asset performance management solution connecting installed INNIO gas engines onsite with customer's industrial assets and facilities in order to optimize performance, reduce downtimes and life cycle costs (find more details about Myplant here: https://www.innio.com/en/services/digital/myplant)

What we offer:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program - including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport - station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

  • Provide Level 2 support to all myPlant applications and cooperate with Digital team for Level 3 issue resolution (Diagnostic workbench, Spare Parts Configurator, Engine/fleet analytics, Manuals etc
  • Cooperate with Digital team with testing new myPlant applications: integration, implementation and roll out into Service department
  • Develop process and provide support in Administration of applications, users & assets and onboarding
  • Act as Digital ambassador within Service organization developing and providing training to Level 1/key users as needed
  • Perform Level 2 troubleshooting and issue resolution related to engine connectivity to MyPlant (Remote Connectivity support / Remote Monitoring & Diagnostics, agents update, winserver & firewall configuration, etc.)
  • Spread Digital knowledge within the Technical Support organization with special focus relevant myPlant applications in order to facilitate remote engine issue resolution and case cycle time reduction
  • Provide support to resolve engine controls and software issues to INNIO Technical Support in the regions, INNIO Field Technicians, Channel Partners and Customers during engine commissioning and operation

Your Profile:

  • HTL- or Bachelor-degree in informatics or similar areas
  • Educated professional in controls, software engineering or equivalent experience
  • Advanced knowledge of networks (e.g. firewalls, communication protocols, routing), and experience with databases and web applications support
  • Strong analytic skills
  • myPlant and related applications knowledge is desired (or similar platforms)
  • IT-Knowledge (operating systems, tableau, networks, etc.) and MS office knowledge
  • Experience on reciprocating engines is desired
  • Strong customer focus and interaction skills (external and internal customer)
  • Sense of urgency for customer issues
  • Ability to establish priorities & to cope with pressure
  • Ability to work in a team environment to achieve results
  • Fluent in English, German desirable
  • Willingness to travel worldwide (up to 15%)

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.093,91 gross per month (x 14) and an over payment depending on your qualifications and experience.

Please apply via innio.com/en/careers

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