IT Service Desk Agent (f/m/d)

IT Service Desk Agent (f/m/d)

• Greentube GmbH
• Vienna
• Presence / Mobile
• Fulltime
• Published: 2026-02-06

The IT Service Desk Agent plays a key role in keeping the organization running smoothly by ensuring technology works when it's needed most. Working closely with local teams and the wider IT organization, the role helps resolve issues efficiently, supports new technologies, and continuously improves how IT services are delivered. From day one, this role has an immediate impact by acting as the first point of contact for technical support and user experience.

Your tasks

• Act as the single point of contact for on-site and remote users, providing first-line technical support for IT issues and requests
• Record, categorize, prioritize, and manage incidents in the ITSM tool, ensuring accurate documentation and timely resolution
• Investigate and diagnose technical issues, applying effective solutions or escalating when necessary
• Collaborate with the Service Desk team and local IT colleagues to resolve complex incidents and support local infrastructure
• Support user onboarding and basic training for new hardware, software, or tools within the local office
• Contribute to the management and accuracy of IT equipment inventory
• Maintain awareness of physical IT security and report potential risks or incidents
• Deliver clear, professional, and customer-focused communication throughout the incident lifecycle

Your profile

• 3+ years of experience in an IT Service Desk, technical support, or similar customer-facing IT role
• Solid understanding of computer systems, mobile devices, and common workplace technologies
• Hands-on experience supporting MS Windows environments
• Strong customer and service orientation with excellent communication skills
• Collaborative team mindset with proven ability to work effectively with others
• High willingness to learn and continuously develop technical knowledge
• Practical, solution-focused approach to problem solving
• Proficiency in English, both spoken and written

Our offer

Greentube believes great work happens when people feel supported, inspired, and balanced. By investing in its employees, the company creates an environment where everyone can thrive and reach their full potential. That's why Greentube offers:

• Flexible working hours and a hybrid work model, supported by a strong culture of work-life balance
• A dedicated training budget to explore new skills, deepen expertise, and actively shape career development
• A welcoming office atmosphere at the Vienna HQ with daily fresh fruit, a wide selection of teas, fair-trade coffee, and meals at a company-subsidized restaurant
• Subsidized public transportation, along with access to pool e-bikes and e-cars for business and personal use
• Numerous opportunities to stay active and connected, including an on-site fitness room,
• MyClubs app points, and regular sports and company events
• Attractive local employee discounts and healthcare benefits that support everyday well-being
• A competitive base salary range of 48.000 - 58.000 EUR gross per year (paid in 14 salaries), aligned with industry standards and adjusted based on qualifications, skills, and relevant experience

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Greentube GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com

Georgina Hesling
Talent Acquisition Specialist