MAKE YOUR MARK

Global Head of Int. Customer Interaction (f/m/d)

How You"ll Make Your Mark

Your main tasks in this role are:

• As experienced Group Director, you build, lead, and inspire a high-performing team of strategy professionals, customer experience experts, marketing and communication specialists, ensuring their professional development while fostering a culture of innovation, collaboration, and excellence
• At ALDI SÜD"s International Customer Interaction unit, you own and drive the end-to-end transition and transformation of customer interaction initiatives, taking full accountability for strategic execution, change management, and the realisation of business impact across markets
• You'll develop and present the comprehensive business vision, strategy, goals, and operating model for ICI in alignment with ALDI"s corporate strategy, championing simplicity, efficiency, and cost-effectiveness while maximising value through integrated omnichannel solutions
• In your role, you maintain and communicate a clear strategic roadmap, effectively prioritising initiatives, managing resources and budgets, and ensuring alignment between business needs, organisational capacity, and market opportunities
• You'll represent ICI in executive-level decision-making processes and maintain proactive communication with C-suite stakeholders on strategic requirements, progress, risks, and opportunities
• You'll facilitate and prepare strategic decisions for international committees, regularly presenting updates and recommendations to ICIC, GSO, IMC, TPC, and other executive forums
• You'll engage and align key stakeholders across all organisational functions and geographies, building strong relationships to collect insights, communicate strategic plans, and ensure effective execution of strategic initiatives (e.g., next ALDI)
• You'll maintain close strategic partnerships particularly with product lines and IPO Strategy to ensure seamless strategy implementation and cross-functional synergies
• You'll establish and monitor performance through strategic KPIs and OKRs, drive continuous process optimization, manage substantial budgets, and evaluate results to ensure sustained competitive advantage and ROI

Your Profile

The requirements of the role include:

• As a Group Director for ICI, you hold a master´s degree Business Administration, Marketing, Digital Business, or other relevant fields
• You have more than 7 years of professional experience in a fast-paced environment with a proven track record in customer experience transformation
• You bring more than 5 years of solid experience in building and optimising digital customer interaction strategies, e-commerce ecosystems, or customer engagement platforms within retail
• As an experienced leader, you have at least 5 years of experience leading cross-functional, teams (15+ employees) with demonstrated competence in talent development and building high-performance teams
• You have successfully developed and implemented international customer interaction strategies for large corporations, ideally across multiple markets and cultures
• In addition, you have a strong business acumen and entrepreneurial skills with the ability to make informed decisions in complex environments
• You have exceptional methodical competencies including structuring and planning, analytical and conceptual thinking, applying frameworks and facilitation
• As a Group Director, you have excellent communication and stakeholder management skills at C-level and can convincingly convey complex strategies while building consensus across different organizational levels
• You strive for simplicity, efficiency, and cost-effectiveness while delivering value through omnichannel solutions
• You are fluent in English; additional languages are an advantage

A Career that Benefits You

Our benefits for you are wide-ranging:

• 6 weeks of annual leave every year for all
• A range of subsidised childcare support options
• Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
• Mobile devices provided to enable flexible working
• Relocation support (including visas/permits, home search and moving allowance)
• Free and subsidised healthy food and drinks provided at work
• Subsidised public transport
• Bike leasing program to save up to 20% on bike costs to encourage sustainable transport and improve affordability
• Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
• All the training you need to excel in your role
• Extensive personal and professional development
• High level of responsibility in a diverse and international business environment
• Collaboration with teams across borders
• Private health insurance discounts
• Comprehensive wellbeing & (mental) health support
• On-site & online sports with Wellpass membership

Remuneration

Attractive remuneration based on your individual qualifications and experience.

Place of work

Michael-Walz-Gasse 18d, 5020 Salzburg

Start of work

As soon as possible

Apply online

Apply now »