Are you passionate about technology and enjoy solving complex technical challenges? Do you thrive in an international environment where no two days are the same? Then we’d love to meet you!
As a Technical Support Engineer at Tyromotion, you’ll play a key role in supporting our customers and distribution partners around the world. From remote troubleshooting and on-site service to technical training and developing tailored solutions, you’ll help ensure our innovative rehabilitation technologies make a real difference in people’s lives.
If you’re a proactive team player with strong technical expertise, a customer-focused mindset, and a passion for medical technology, we look forward to welcoming you to our team.
Your responsibilities:
Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
Handle customer complaints, service requests, and repair inquiries via phone and email
Maintaining and managing HR master data and digital personnel files
Provide remote technical support and troubleshooting
Support the field sales team with technical questions and the development of customer-specific solutions
Prepare customized quotations for maintenance services, spare parts, and repairs
Perform maintenance and repair work at customer and distributor sites
Plan and coordinate maintenance appointments
Conduct technical service training for customers and distribution partners
Support customers with active and expiring maintenance contracts
Create and maintain technical documentation, including service and repair manuals
Your Profile:
Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field
Excellent German and English skills, both written and spoken
Strong technical understanding and analytical thinking
Proficient in Microsoft Office applications
Experience with a CRM system is an advantage
Basic ERP knowledge is desirable
Valid Category B driver’s license
Open, communicative personality with strong interpersonal skills
Self-motivated, proactive, and able to work independently with a high level of personal responsibility
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 38,5 hours
Place of work
- Graz
Must-have skills
- Microsoft Office applications
Nice-to-have skills
- CRM system
- ERP knowledge
Required languages
- German C1
- English C1
Must-have education
- Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field
- Category B driver’s license
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 38,5 hours
Place of work
- Graz
Must-have skills
- Microsoft Office applications
Nice-to-have skills
- CRM system
- ERP knowledge
Required languages
- German C1
- English C1
Must-have education
- Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field
- Category B driver’s license
Salary
The actual minimum salary is 49,000 € gross per year (on a 38.5-hour basis), the actual salary depends on your qualifications and experience. The salary is paid 14 times per year.
Benefits
-
Flexible working hours
-
Employee discounts
-
Home office
-
Dogs allowed
-
Education and training
-
Flexible working hours
-
Employee discounts
-
Home office
-
Dogs allowed
-
Education and training
Be part of our team!
Our goal is to sustainably improve the independence and quality of life of people who have suffered strokes or other life-changing events. To this end, we develop, manufacture, and distribute robotics and computer-assisted therapy devices worldwide. Become part of this great endeavor and help us shape the future of rehabilitation.
