Raiffeisen Digital Bank AG offers mobile only Retail banking business, starting with personal loan products, broadening to include daily banking products in Poland. We are simultaneously a compact start-up, and part of a large & reputable banking group.
We are looking for motivated candidates to join our Operations team in Bratislava in this critical role as
Antifraud Specialist (f/m/d)
Bratislava, full time (40 h/week)ienna, full time (40 h/week)
As an Antifraud Specialist within the Operations team, you will play a key role in protecting the bank and its customers from fraudulent activities across our day-to-day banking operations. This is a hands-on operational role focused on fraud monitoring, investigation, prevention, incident handling, and continuous improvement of fraud controls.
You will be responsible for detecting and investigating suspicious activities, managing fraud-related cases, identifying emerging fraud risks, and supporting the enhancement of operational fraud prevention measures. Working closely with Customer Service, Payments, Cards, Compliance, AML, Risk, and IT teams, you will help ensure a safe and secure banking environment while maintaining an excellent customer experience..
Your key responsibilities:
Monitor and investigate suspicious activities across accounts, payments, cards, lending, and customer onboarding processes using fraud monitoring and detection tools.
Perform day-to-day operational fraud analysis and case management, ensuring timely investigation and resolution of alerts and fraud incidents.
Analyze transactions, behavioral, and authentication data to identify fraud patterns, emerging threats, and attack vectors.
Manage fraud cases, customer claims, disputes, and complaints in accordance with regulatory, card scheme, and internal requirements.
Support fraud loss prevention, recovery activities, and accurate documentation of fraud investigations.
Participate in the design, testing, optimization, and ongoing enhancement of fraud monitoring rules, controls, and operational processes.
Prepare operational, management, and regulatory reporting related to fraud incidents, trends, and key performance indicators.
Collaborate with internal stakeholders, card schemes, law enforcement authorities, and external partners to strengthen fraud prevention capabilities.
Support the development, maintenance, and implementation of fraud-related procedures, operational guidelines, and internal regulations.
Maintain up-to-date knowledge of fraud typologies, card scheme requirements, AML/KYC principles, sanctions, and relevant banking regulations.
Identify opportunities for process improvements, automation, and enhanced fraud controls within Operations.
Your key qualifications:
Several years of hands-on experience in operational fraud prevention, fraud monitoring, fraud investigations, or fraud operations within a bank, fintech, payment institution, or financial services environment.
Proven experience managing fraud alerts, fraud cases, customer disputes, chargebacks, or fraud-related operational processes.
Strong knowledge of fraud monitoring systems, fraud detection methodologies, rule configuration, testing, and optimization.
Solid understanding of retail banking operations, payment processing, card payments, digital wallets, tokenization, and card scheme regulations.
Knowledge of PSD2/PSD3, Strong Customer Authentication (SCA), fraud prevention controls, and applicable regulatory requirements.
Ability to identify emerging fraud trends, attack vectors, and evolving financial crime typologies.
Strong analytical, investigative, and problem-solving skills, combined with sound judgment and decision-making abilities.
Experience assessing fraud risks, customer liability, dispute outcomes, and effectiveness of operational controls.
Proactive and ownership-driven mindset with a focus on operational excellence and continuous improvement.
High ethical standards, integrity, discretion, and professionalism when handling sensitive information.
Fluent English is required; additional language skills such as German or Polish are an advantage.
We are looking for a professional who has worked in the operational fraud prevention area of a bank or financial institution and understands how fraud impacts daily banking operations. The ideal candidate combines strong investigative skills with practical experience in fraud monitoring, customer case handling, operational processes, and fraud control improvements.
Why join us?
You will be part of a dynamic team in a reputable banking environment, working in Bratislava. This role offers an excellent opportunity to develop your expertise in banking operations and anti-fraud detection. We are looking forward to you bringing your expertise & ideas to contribute to the smooth functioning of our financial services.
Company benefits incl. a MultiSport Card and a meal allowance
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 40 hours
Place of work
- Bratislava
Must-have skills
- fraud monitoring systems
- rule configuration
- testing
- optimization
- fraud detection methodologies
- PSD2
- PSD3
- Strong Customer Authentication (SCA)
- fraud prevention controls
Required languages
- English B2
Nice-to-have languages
- German A1
- Polish A1
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 40 hours
Place of work
- Bratislava
Must-have skills
- fraud monitoring systems
- rule configuration
- testing
- optimization
- fraud detection methodologies
- PSD2
- PSD3
- Strong Customer Authentication (SCA)
- fraud prevention controls
Required languages
- English B2
Nice-to-have languages
- German A1
- Polish A1
Salary
Depending on your skills and experience we offer a compensation package starting at gross EUR 40,000.00 p.a.
Benefits
-
Fitness programs
-
Meal allowance
-
Fitness programs
-
Meal allowance
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, sex, sexual orientation or disability.
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