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Customer Support Agent

  • Salzburg (Stadt), Salzburg-Umgebung (Bezirk)
  • Vollzeit
  • Berufserfahrung
  • 30.11.2022

If you are looking for a new challenge in an ever-changing and dynamic environment, then this is the place for you!

We are one of the longest-serving e-businesses in Austria. With over 20 years of experience in the online industry, our success is based on a tradition of business integrity and a customer-oriented approach. Due to the company's continued growth, we are looking to strengthen our team in Salzburg.

CUSTOMER SUPPORT AGENT

IN THIS ROLE YOU WILL BE:

  • Assisting customers with their enquiries via phones, live chat and e-mail;
  • Understanding the needs of our customers and playing a key role in enhancing their experience;
  • Using your positive attitude and superb communication skills to successfully deal with customer interactions;
  • Using your in-depth knowledge of our services and products to deliver solutions that meet customer needs;
  • Handling unique customer queries with empathy and integrity;
  • Prioritising your workload and working effectively as part of a team.

WHAT WE'RE LOOKING FOR:

  • People who love helping people! People who are curious, straightforward, authentic, collaborative, and purposeful;
  • Customer service experience is highly desirable;
  • Ability to communicate in English fluently, with confidence and clarity (spoken and written);
  • Excellent German, French or Italian are a plus;
  • Be able to adapt your communication approach to meet customers' requirements;
  • Excellent Computer literacy;
  • Ability to work seamlessly as part of a team.

OUR OFFER

  • Safe and secure work place;
  • Inter-cultural and diverse working environment with employees from over 40 nations
  • Full-time or part-time position (20/24/32 hours per week);
  • Full-time starting salary of approximately EUR29,860 gross per year (including a 13th and 14th month salary) to begin your career with us;
  • Guidance with relocation, accommodation, language courses etc;
  • Diverse training opportunities (hard and soft skill trainings, in-house German courses, etc.);
  • Subsidized gourmet lunch delivered to you at work or your home office;
  • Sporting activities such as soccer, volleyball
  • Celebrations and social events like Christmas and summer parties;
  • "Work Life Harmony" healthy mix of working from home and the office (after the first 3 months of training);
  • Working every second weekend after the first month (with days off during the week to compensate)
  • A chance to discover, grow and build your career path with us;
  • Innovative and open-minded environment where ideas are welcome.

If that's exactly what you are looking for and you have a valid permit for working permanently in Austria, then please send your application (including permit) and quoting reference CS1 to:

office@itsp.services

We are looking forward to receiving your application.

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