Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.
You will be part of the Global Blue Service Center team as an Assistant Engineer IT Support. This team is the global IT 1st level support team, focused on supporting, monitoring and managing systems, applications, networks and datacentre-based services for Global Blue (GB) Technology. The team is also the central point of contact for both internal and external customers regarding Global Blue Technology services, providing excellent customer service.
As member of the 1st level of support you will ensure that any incidents and/or requests are duly logged in the ticketing system and correctly handled according to the SLA/OLA terms, following GB's standard processes and ITIL best practices.
You will work in a rotational shift model in one of the 3 major shifts (morning, afternoon, night).
Optional (and beneficial):
Global Blue offers a fast-paced, team environment. You will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your paycheck, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:
Global Blue guarantees an attractive, competitive and performance-related compensation package based on your professional and personal qualifications as well as on market-oriented salaries and, therefore, our compensation package is significantly above the stated minimum salary. As required by Austrian federal law we are obliged to disclose the minimum annual compensation according to the respective Austrian collective agreement for this position, which amounts to EUR 27406,96 gross annual.
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