Business Administration Project Management (m/f/d)

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Business Administration Project Management (m/f/d)

Reference nr.: JN -072021-2952584

Location: Vienna

Contract type: Permanent

About Our Client

We, Michael Page, are currently recruiting an outstanding Business Administration role for a globally leading MedTec firm based in Vienna.

Job Description

Customer Service tasks

  • Order Management
  • Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
  • Based on customer request checking the availability of the inventory
  • Follow up with the customer
  • Backorder reporting
  • Processing the orders of consignment stock
    Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
  • Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
  • Ship to creation and maintenance in address book
  • Complaint management
  • Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
  • Coordination of FCA
  • Additional office duties such as archiving and categorizing relevant documents
  • Other:
  • If applicable basic EDI administration
  • Participation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service department

Technical Service Administrator tasks:

  • Manage service calls in JDE. This includes:
  • opening the call
  • coordination of associated shipments
  • handle logistics of replacement and repairs from customer enquiry through to return of equipment after repair in accordance with Standard Operating Procedures
  • ensuring completeness of call information
  • invoicing customers for repair/maintenance services provided
  • Promote Annual Protection Agreement / contracts during and after warranty and administer renewals of contracts in line with quarterly sales targets
  • Update of the installed base of capital equipment in JDE. This includes the manual correction of equipment status and address information according to the information provided by the sales organization
  • Manage service contracts and rental agreements. This includes:
  • creating and updating the record of such agreements
  • contacting customers to coordinate recurrent testing covered by contracts

The Successful Applicant

EDUCATION AND EXPERIENCE:

  • H.S. Diploma or equivalent 2 years experience previous related experience Required and
  • Bachelor's Degree or equivalent Preferred

ADDITIONAL SKILLS:

  • Advanced computer skills including usage of MS Office Suite
  • Fluent in German and English
  • Experience with an ERP software (e.g. JDE) preferred and CRM Tool SFDC
  • Good written and verbal communication skills and interpersonal relationship skills
  • Ability to work in a fast paced environment
  • Availability to work under pressure
  • Good problem-solving and critical thinking skills
  • Ability to work effectively in a cross-functional team environment
  • Ability to manage confidential information with discretion
  • Excellent customer service skills with ability to negotiate and resolve difficult situations
  • Excellent problem-solving skills
  • Ability to build and maintain strong relationships across the organization to influence and achieve objectives
  • Ability to prioritize competing objectives in a fast paced environment
  • Critical thinking and challenging status quo
  • Basic organizational skills
  • Availability to travel for shorter period of time
  • Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What`s on Offer

Our client offers a competitive salary package in addition to various benefits as well as the opportunity to develop in a great team and an exciting international business and marketing environment.

Contact

We are looking forward to receiving your application stating your salary expectations as well as the reference number JN -072021-2952584. Your application will be forwarded to the consultant in charge. Please note: We are accepting online applications only in order to ensure a fast processing.

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