Technical Support Specialist (Helpdesk)

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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join the team in Grödig near Salzburg, Austria

Technical Support Specialist (Helpdesk) 100% (m/w/d)

What you will do

In this newly created office based position you will serve as the first line of contact to our customers in the DACH-Region and occasionally other European countries.

Responsibilities will include

  • Respond to customer requests and complaints from different channels (e.g. mail, phone, www .., )
  • lnitiate and monitor progress of on-site interventions as well as in-house repairs if needed
  • Analyse and solve customer complaints
  • lnteract with customers and internal staff to document circumstances and conditions that result in a complaint
  • Take ownership on customer requests and complaints and escalates them to Regional Organization (RO) or Expertline if needed
  • Maintain knowledge of instruments and products by attending educational workshops
  • Act together with a team of technical support agents to achieve best possible efficiency

What you bring along

  • Technical experience or relevant Lab industry experience
  • Excellent communication skills and analytical skills
  • Experience as e.g. Call Center Agent is a clear plus
  • Native German speaker, English B2 or higher, any other European language is a bonus

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • Strong company culture with rich history
  • Extremely attractive location in the enchanting mountains in the Salzburger Land

Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (reference letters and diplomas are optional).

#lifescience #customersupport #healthcare #automation #medicaldevice #biology #biotechnology #technical #helpdesk #support

We care about people - Join the market leader.

People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost-efficient solutions is now within our grasp. And that's the world in which Tecan plays a vital role - helping advance healthcare - through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Every lab. Every day. Empowered.

Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.

Our values - trust, highest standards and ambition - are the cornerstones of our business and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise - 'Always there for you'.

Legal Entity: Tecan Sales Austria GmbH
City: Grödig
Country: Austria

Apply now >>

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