Service Engineering Manager (m/f/d)

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Service Engineering Manager (m/f/d)


permanent, 100%

Start: 01.01.2021

Bühler is a Swiss-based global organization with a strong passion for innovating for a better world. With a strong focus on sustainability we deliver process lines and machines for the food and non-food industries. In our Consumer Foods division we are global market leader in supplying integrated equipment for chocolate, bakery, biscuit, wafer and confectionery industries. Around 60% of all chocolate in the world is produced with our technology. At our site in Leobendorf, north of Vienna, we are now looking for a Service Engineering Manager (m/f/d).


  • Define and implement strategies for efficient integration of customer service requirements in the development of new machines and lines (e.g. digital capabilities and data delivery, serviceability, design of spare and wear parts etc.)
  • Establish business processes and data baselines for sustainable delivery of machine life-cycle data (parts life time, maintenance schedules etc.)
  • Ensure integration of customer services design principles and processes within each BU by closely cooperating and aligning with key stakeholders
  • Analyze customer service business potential for existing installations and identify sales strategies in close cooperation with other service functions, business units and sales regions
  • Deliver required data and KPIs for customer service contracts and outcome-based products (e.g. parts and maintenance data, OEE calculations etc.)
  • Perform analyses of legacy customer assets, create continuous improvement proposals and re-evaluate their business potential

Required qualifications

  • Bachelor's or Master's degree in Mechanical/Industrial Engineering or related area
  • A minimum of 5 years' experience in the industrial engineering sector with strong exposure to Customer Service business and related processes.
  • High proficiency in Microsoft Office, SAP competence will be of advantage
  • Excellent verbal and written communication skills in English and German
  • Strong hands-on mentality and entrepreneurial mindset
  • Attention to details and structured approach for solutions


  • Career and personal development
  • Cross-cultural working environment
  • Flexitime
  • Home office


We offer a salary of EUR 80,000 gross/year on a full-time basis. Depending on your qualification and experience, an overpayment is possible.

Application documents

  • Cover letter, Resume, Transcripts

Who we are

Bühler as an employer

We are working to create sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).


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