Team Leader Student Journey (m/f/d)

  • Stelleninserat
  • Arbeitgeber

The Student Services & Admissions Team at Modul University Vienna is looking for a

Team Leader Student Journey (m/f/d)

Full-time position (40h/week)

Your mission

  • Oversee, manage quality, design and deliver the customer experience of the student journey from first point of contact to a graduated student.
  • Lead and manage a team of five Student Journey Advisors in line with the team's objectives
  • Develop the strategy for conducting selected recruitment activities together with the Head of Student Services and Admissions and external partners with the goal of turning high quality leads into high quality students while optimizing resources and meeting established KPIs
  • Assess, process, review and supervise the admission of students in line with MU's guidelines, rules and regulations on all academic levels
  • Manage communication internally and externally through all relevant channels (pertaining to recruiting, admissions and student services)
  • Oversee and manage pre-arrival service offers and manage contracts with third party suppliers or authorities (housing, immigration services, etc.)
  • Manage and actively shape MU's profile in strategic networks, build and extend meaningful relationships with organizational partners
  • Coordinate and manage student support services in order to ensure students receive appropriate guidance and counseling services, as well as extra-curricular activities, events, workshops (provided internally or externally) to support students' wellbeing
  • Identify recruitment opportunities using data profiling and analytics

Your profile

  • University degree or equivalent
  • Experience (2+ years) in a customer services and sales driven environment
  • Experience in project management
  • Experience (2+ years) in counseling and/or coaching desired
  • Experience in the higher education field desirable
  • Excellent verbal and written communication skills in English and German
  • Ability to effectively interact with applicants, faculty, staff, students, parents and administrators
  • Strong communication and interpersonal skills, able to work with international teams
  • Proactive, agile and engaged attitude
  • Strong analytical skills, business & result driven mindset; affinity to collect and analyze data
  • Secure user of MS 365 products
  • Valid work permit in Austria

Why join us?

  • A challenging and varied job in a university looking forward to further expand its programs and student numbers
  • Flexible working hours
  • A positive international and multicultural working environment
  • Positive working atmosphere
  • A gross annual salary of EUR 39,200 (full-time basis,) with additional remuneration based on qualifications and experience.

Please send your application including cover letter and curriculum vitae, stating the reference "TLSJ202104" and your availability, i.e. earliest start date to (in English; preferably as a single PDF file not exceeding 8 MB).

Modul University Vienna is an equal opportunity employer with a strong commitment to equality and diversity that does not discriminate on the basis of, among other factors, age, color, disability, ethnicity, gender or gender expression, national origin, race, sexual orientation, or social class. We especially encourage women and people who belong minority groups to apply and welcome all applications that can contribute to a diverse working culture.

Modul University Vienna GmbH, Am Kahlenberg 1, 1190 Vienna, Austria


Modul University Vienna is an international private university owned by the British company Talents Squared Limited and the Vienna Chamber of Commerce and Industry

The university campus is located on Kahlenberg, a scenic hill with a spectacular view of the capital of Austria. Since 2007, Modul University Vienna offers cuttingedge education (BBA, BSc, MSc, MBA and PhD study programs) in the areas of international management, new media technology, public governance, sustainable development, and tourism and hospitality management.


Opportunities to work from home

Flexible working hours

International team

Training opportunities

Independent working environment

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