Service Product Manager - Process Expert (m/f/d)

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Service Product Manager - Process Expert (m/f/d)

The main purpose of this role is to co-develop the service product portfolio with focus on process definition and optimization, in particular but not limited to CM&U (Conversion Modification & Upgrades) business. This role is instrumental in developing the Service product portfolio in alignment with the Development team and relevant internal stakeholders, channel partners and regions. The goal is to increase customer satisfaction and position INNIO as a fist class Service partner.

What INNIO offers you:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program - including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport - station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

  • Develop definition of process requirements for service products along the whole product life cycle in order to meet global service strategy goals
  • Design and optimize all processes involved to develop, implement and evaluate top class service products (e.g. process of CM&U - Conversion Modification & Upgrades; overhaul & repair, MSA, CSA) in order to reduce lead times, costs and increase customer satisfaction and quality
  • Work with supervisor, peers and stakeholders to design a service product road-map and portfolio (product definition, strategy, market entry, training, and educational concept for Field Service) in consideration of customer requirements and growth opportunities
  • Collaboration in the further development of the overall Service strategy
  • Responsibility for approving, reviewing and evaluating of implemented concepts/products within Service
  • Development of market analysis as well as identification of market opportunities and trends in the field of service products
  • Leading roll-outs of new service products including ensuring highest possible product maturity through connecting with all stakeholders, timely training, pilot projects etc.
  • Understanding and clarification of technical customer requirements, translating/integrating the specifications into new/evolved future service products including consideration the impact on service business, value and future revenue models

Your Qualifications:

  • Technical (industrial/mechanical engineering or similar) and/or business degree (Bachelor, Master)
  • Very strong experience in a product/portfolio management role in Service/Sales/Engineering, preferably in Combustion Engine/Power Generation or Oil & Gas segment
  • Certified process expert (e.g. Six Sigma black belt)
  • Experience in B2B technical sales or product management
  • Proven track of successful managed projects with diverse, cross functional and multidisciplinary teams and multiple stakeholders
  • Experience with digital process management and monitoring tools
  • Strong technical and business acumen related to relevant industry
  • Strong project management, problem solving and influencing skills
  • Ability and distinct ambition to investigate market opportunities and to develop business models to grow service business
  • Proficient IT user (ERP, data warehouse, MS office)
  • Excellent interpersonal and communication skills
  • Willingness and ability to travel according to business needs
  • Fluent in English and German (verbal and written)
  • Legal work authorization to work in Austria is required (Non-EU-citizens: please attach the authorization form to your application)

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.439,42 gross per month (x 14) and an over payment depending on your qualifications and experience.

Interested?
Please apply via innio.com/en/careers

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