Engineer (f/m/d): Directory & Messaging Services - Teams/Voice/Meeting Rooms

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Number 1 in Europe!
zooplus AG was founded in Munich in 1999 and today it is Europe's leading e-tailer for pet food and pet supplies. With an annual double-digit growth rate and a predicted revenue about 1.524 billion Euro in 2019, we have already successfully rolled out our business model in 30 European countries and we are expecting further sustainable growth in European e-commerce.

We are expanding our team and looking for an

Engineer (f/m/d): Directory & Messaging Services - Teams/Voice/Meeting Rooms

The ideal candidate will be responsible for developing, building and implementing products that provide exceptional business value to our users. You will also manage stakeholder expectations and be responsible for capturing requirements and ensuring they are met within your IT product implementation. Working knowledge and experience in design, architecture, roadmap within your product area is an added advantage.

Responsibilities and Skills

  • Expertise of Microsoft Teams and at least one major M365 application (e.g. Exchange online, AzureAD, Security) with a proven track-record of designing complex, large 365 transformational programs, including hybrid configuration and Identity and Access management.
  • You will be working with users, stakeholders to understand their business and technical requirements to design Teams/365 solutions to improve our employee user experience.
  • You will be the Microsoft Teams Subject Matter Expert within the business and to the end users, responsible for delivering enterprise-sized Teams/Voice/Meeting Room solutions.
  • Designing complex Teams/365 solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods and tools, including prototyping new tools and applications where appropriate.
  • Resolution ownership of technical challenges for Teams/Voice/Meeting Rooms projects and the technical escalation point for the implementation & operational teams.
  • Acting as a trusted advisor for our users, translating centralized Teams roadmap insight into end-user-specific impact avoidance and benefit realization.
  • A good working knowledge of the entire 365 stack, including their interactions and use cases.
  • Key competencies to include coaching, influencing stakeholders, presentation delivery and technical writing.
  • Experience of working on both Agile & Project-based delivery.
  • Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
  • Conduct redesign activities that modify functionality and/or produce technical improvements to enhance software and security.
  • Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user.

Position Overview

  • Responsible for the delivery of project and products on Directory & Messaging Service - Microsoft Teams/Voice/Meeting Rooms, particularly using Agile methods in both physical & virtual teams.
  • Adhere to and help create enterprise principles and standards based on industry best practices.
  • Work on multiple projects utilizing agile to provide target-state solutions that best fit the business requirements and align to enterprise goals.
  • Effectively communicate designs and solutions in multiple forums and to various audiences including technology and business executives.
  • Collaborate with other engineering resources within the organization and enterprise.
  • Ability to interpret business requirements, create technical artifacts, and determine the most efficient/appropriate solution implementation.
  • Understand the business and customer & end user needs to introduce appropriate technical solutions.
  • Provide support for escalated issues on the end user systems.
  • Share knowledge and collaborate closely with other engineers in the team.

Job Requirements

  • Bachelor's Degree or equivalent required
  • Minimum 5 years of related experience
  • Microsoft certification is a must
  • Fluent in English
  • Strong knowledge and experience in Microsoft Teams, Voice solutions, Meeting Rooms is a must have!
  • Knowledge and experience in AudioCodes, VoIP Gateways, Interactive Voice Response systems, etc is needed
  • Additionally knowledge and experience in at least 2 of the below areas:
  • Exchange Online, Exchange 2013/2016
  • SharePoint Online
  • Clients (Outlook, Outlook for Mac, IMAP, POP3, Mobile Devices)
  • OneDrive for Business
  • Microsoft/Office 365 tenant
  • Permissions (Tenant / Security & Compliance Center / Exchange Online)
  • PowerShell scripting skills is a must have!
  • Knowledge in Data Loss Prevention, Archiving, eDiscovery and Compliance is a plus
  • Detail oriented, organized, self-motivated, and self-sufficient

Our offer

For this full-time position (38.5 hours / week) you can expect at least EUR 50.000. Additional over-payment depends on qualification and professional experience. Our office is located in the center of the city of Vienna and is excellently connected in terms of infrastructure. Fresh fruits, drinks, 3 extra vacation-days and other benefits complete our offer.

Be part of a team of skilled colleagues with a genuine passion and interest in what they do, inside and outside of work.

Are you interested?

Then send us your application - resume, motivation letter and earliest starting date in English via our online application form: https://jobs.zooplus.at/.

Your contact

Regina Pollack
Taborstraße 1-3
1020 Wien
Austria

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