System Engineer - 2nd & 3rd Level (w/m/d)

  • Stelleninserat
  • Arbeitgeber

We are experts for the recruitment and provision of highly qualified IT specialists and one of the leading IT recruitment agencies on the Austrian market.
Since 20 years we have been delivering IT experts for various positions and projects. We greatly value the idea of seeing everyone we deal with as individuals.

Our client, one of the leading pharmaceutical companies, is currently looking for a

System Engineer - 2nd & 3rd Level (w/m/d)

As System Engineer, you will work as part of a global team, which is responsible for Enterprise Voice Services within IT Infrastructure, Unified Communication Services. Your core responsibility will be to design, implement, and deliver IT systems and standards that support a harmonized and consolidated Enterprise Voice service, including maintenance, optimization and 3rd level support plus basic technology consulting. If you are an innovator and team player, and have a global mindset and the passion to make things happen, please apply!


  • As Principal System Engineer, you are the global 2nd level support for Enterprise Voice Services within the global team.
  • You manage and operate Contact Center, Audiocodes SBCs and Gateways as well as the telephony features of Skype for Business and MS Teams.
  • Together with project manager, you support project requirements related to Enterprise Voice systems.
  • Furthermore, you support and develop Enterprise Voice solutions in multiple global locations, working with local engineers and telecom providers as appropriate
  • You provide scripting and PowerShell development and support as well as training sessions for the end-users.


  • Experience deploying Telephony features in Skype for Business and MS Teams is a must
  • Troubleshooting know-how to resolve system and network related issues of the Skype for business and MS Teams
  • Expertise in configuring and supporting voice AudioCodes Gateways and SBCs (Audiocodes ACA certification or similar from other vendors), Network Architecture and QoS (optimized for real-time voice/video)
  • Expertise in configuring and supporting of Contact Center (Genesys ICCS certification or similar from other vendors)
  • Azure Active Directory and networking
  • Powershell scripting skills
  • Excellent written and verbal communication skills in English and ideally in German

starting at EUR 2.500,- gross / month, over-payment based on qualification and experience, equivalent offered for contractors (declaration according to §9. Abs. 2 Equal Treatment Act)



Working time:

If you are interested in working in a highly motivated team, learning fast and adapting quickly, we are looking forward to receiving your application!

iTEC Informationssysteme AG
Schlachthausgasse 10 | 1030 Wien | Tel.: +43 1 786 49 27 0 |

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