Senior/Principal Customer Application Support Engineer (m/f/d)

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Senior/Principal Customer Application Support Engineer (m/f/d)



NXP Semiconductors N.V. (NASDAQ: NXPI) enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better, and safer. As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has over 29,000 employees in more than 30 countries and posted revenue of $8.88 billion in 2019.

Your Responsibilities:

Manage technical customer support activities. This includes remote and on site customer support.

Manage the global technical support infrastructure for the products under your responsibility (smartcards and software solution products).

Provide technical support, consultancy and guidance to customers during the system definition phase.

Support the development activities of the customer, based on international and local standards.

Support with technical expertise and customer input the development activities of the NXP internal R&D projects.

Support technical design-in and lead customer projects.

Provide technical product trainings to customers.

Prepare application notes, user manuals and technical support materials.

Prepare code snippets, sample implementations and supporting tools for customers.

Contribute to next generation product with customer feedback.

Develop close relationship with the worldwide technical support network.

Act as "voice of the customer" within the company. Take part in internal development programs as Product Support Owner

Take part as a stakeholder of the product definition and review meetings. As Product Support Owner define, track and validate project requirements based on customer needs.

Your Skills & Profile:

Bachelor / Master`s degree in Software Engineering, Informatics, Electrical Engineering or similar

At least 5 years of working experience

Experience with smartcards and secure microcontroller

Experience in embedded software development

​Excellent communications and customer interfacing skills

Basic knowledge on cryptography

Experience with smartcard Infrastructure

Project management basic knowledge (customer related projects)

Experience in writing technical documentation

Object-oriented software development experience (full-stack client and server)

Experience with agile development / SCRUM

Solution and "Value Proposition" oriented with focus to contribute to business growth

Target oriented and clear focus on results achievements

Team player & multi-culturally sensitive, process and quality oriented

Analytic, accurate, creative, flexible, open minded

Working independent, taking initiative

Flexible to travel

NXP offers competitive compensation. Due to Austrian law we are obliged to state the minimum gross salary according to legal regulations and for this role this amounts to EUR 70.000 gross.

Depending on experience and education higher remuneration is possible. Moreover, we provide attractive benefits to our employees. Please apply via career page.

We are proud to have received the Leading Employer Award 2020, which is presented exclusively only to the top 1% of employers in Austria.




About Us

Our people are the heart and soul of our business. Their talent enables NXP to continue providing Secure Connections for a Smarter World. Helping every employee to be the best that they can be is a core part of our philosophy. This means creating the right environment for individuals to flourish, with ample opportunities for career development.

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