IT User Support Engineer

Vienna, Austria

Full-time

Job Description

As we are rapidly expanding, we are looking for a proficient User Support Engineer. Our company culture is lively and possesses a truly agile environment, modeling the same DevOps principles we are using to revolutionize the future of software testing for our customers.

Responsibilities:

• Mandatory ITIL know how
• Mandatory Windows & Mac OS troubleshooting competencies on clients & workstation
• Understanding of cloud services & IT Infrastructure
• Basic understanding of IT security control standards like SOC2, ISO27001, …
• Basic understanding of network infrastructure
• Excellent communication in English language, both written & verbal
• Excellent organizational skills
• Excellent customer care skills
• Very good skills in escalation management
• Continuous development & learning life

Qualifications

Competencies:

• Manage day to day operations in EMEA together with the colleagues from User Support
• Documenting all incidents, requests, changes & problems in service management tool
• Documenting all Cis for EMEA in the service management tool & keeping up to date
• Resolving all IT issues for EMEA either alone or together with User Support and/or IT Operations team
• Drive solutions with service providers & colleagues
• System & Service documentation to be done and kept up to date in the specific tools
• Will be part of the follow the sun IT Operations & User Support

Experience:

• 3 years+ in an IITIL based User Support organization

Additional Information

We offer:

• Market conform salary + success-oriented bonus
• Variety of career opportunities and a wide range of tasks
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Flat hierarchy
• Cool company events
• Wiener Linien annual pass (Jobticket)
• Permanent, full-time employment

and many more …

Eager to work in a fast-growing, innovative and highly motivated company where your single contribution counts to the company's success? Go ahead and apply! We look forward to receiving your application.

According to your proficiency and experience the annual package is between
EUR 35.000 and EUR40.000 pa. gross.

Company Description

With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases--transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve "leader" status in all three top analyst reports (i.e., the "Triple Crown.") This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, First Data, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent--increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, the UK and United States.

Apply here