For 80 years now, Lenzing has been looking beyond fiber. Inspired by the needs of the world, we create smart and exciting solutions made from natural wood - for consumers, for our business partners, and for an environment worth living in. Our expertise and passion are dedicated to support the industry, brands and retailers - in sectors like fashion, beauty care or hygiene - by providing products and services that maximize value creation from both the environmental and the economical perspective. Our tenacity and engineering excellence also drive the development of innovative plant & process technologies. Lenzing offers great career opportunities for tech-savvy tinkerers, life-oriented researchers and visionaries with a strong sense of responsibility.
We are innovative by nature. How about you?

For the area of Technical Customer Service in Lenzing Group located in Prachinburi Thailand we invite Textiles Technical Customer Service experts to submit applications for the role as Technical Customer Service Engineer.

Technical Customer Service Engineer

Ref No: 1839

Purpose & key responsibilities of the role

The job focuses on working closely with all relevant stakeholders of Production, Quality & Logistics, Global Commercial, Sales & Marketing teams to improve customer intimacy with fibers produced at Lenzing Thailand in order to assist in investigation, analysis and reporting of customer complaints and claims. He/she will be the focal point for collaboration with Lenzing Global Commercial, Marketing teams for new product & application development with fibers from Lenzing Thailand.

Responsibilities:

• Act as the principal contact person for technical issues related to fiber quality, processability and productivity of the finished product
• Assist customer's technical team in improvement of processing of fibers through hands on training, setting up the equipment and providing technical documents / guidelines.
• Trouble shooting at customer's premises for smooth processing of fibers and in achieving the specified yarn and fabric quality and productivity
• Regular monitoring of quality and productivity achieved by customers using fibers from Lenzing Thailand
• Act promptly on any customer complaint, feedback and claims by following the "Complaint Management process" and through efficient use of CRM application
• Visit customers at regular intervals for obtaining customer feedback, investigation of complaints & claims and assessment of customer needs
• With the assistance from relevant site production, QC and logistics managers, efficient management of investigation, analysis and preparation of reports in relation to customer complaints and claims
• Strictly follow the procedures as defined in the internal complaints and claims management system and ISO documentation
• Work closely with all relevant stakeholders in Lenzing Thailand and Lenzing global teams to improve fiber quality & processability and finished product quality & productivity.
• Provide assistance for new and innovative product, process & application development based on fiber from Lenzing Thailand
• Strong collaboration and coordination with Global Commercial (sales, TMD, BD and Marketing) teams to improve and transfer knowledge and expertise in efficient processing of fibers.

Our expectations for this exciting role

• Bachelor's degree or higher in Bachelor's degree or higher in Textile Engineering or Technology or equivalent
• At least 5 years of experience in Technical Engineer or Technical Customer Service or equivalent in Textile and or Nonwoven Industry. Also considerable experience in production & / or converting of textile products.
• Sound knowledge of Textile & Nonwoven technologies (process & equipment)
• Passion for product innovation aimed at improvement in fiber process ability, finished product quality and productivity, leading to customer satisfaction
• Strong communication in English & Thai.
• Ability to remain calm and professional in managing all circumstances
• Strong analytical skills, identify problem, form solution and execute step-by-step with related parties
• Good in presentation and reporting
• Good attention in details
• Customer intimacy mindset
• Willingness to travel for customer meeting and troubleshooting

Are you passionate and qualified to take this role? Take the chance to contribute to the success of the Lenzing Group!
We are looking forward to your online application.
Your responsible recruiter: Sham Saat