Customer Collaboration Manager (m/f/d)

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Customer Collaboration Manager (m/f/d)
#R-4446
Vienna, Austria

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.


You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

  • Be the single point of contact for your customer portfolio
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs
  • Team player, accountable, proactive thinking, flexibility

Job responsibilities also include:

  • Lead customer optimization & efficiency projects with focus on delivery and order structure and supply chain collaboration with customers
  • Coordinate the sub function of customer collaboration and be one point of contact for overall topics

What extra inredients you will bring:

  • University degree, ideally with supply chain focus
  • Very good german and english language skills

If you meet the mentioned requirements the entry gross-salary for this position will be EUR 57,500,-- per year (based on a full-time basis). We're willing to overpay, dependent on your professional work experience and qualification.

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