Operations Lead (f/m/x) - Digital Bank

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International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues - with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey.

Senior Product Owner - Retail Operations (f/m/x)

RBI Agile Delivery Retail Digital Tribe is looking for Product Owners to strengthen its delivery teams. The Tribe is in charge of one of bank's largest digital innovation project. The project aims for building up a new digital end-to-end retail banking business model and plans to roll it out across multiple countries in Europe. Product owner will join a delivery team and get entrusted a substantial part of a solution design and implementation. As the project is being formed now, this is very unique, and maybe once-in-a-lifetime opportunity, taking an active role in a new greenfield digital banking business build up right from the beginning.

What you can expect:

  • Have a senior managerial and expert role in charge of a bank operations set-up and development of all the back office & contact center processes
  • Be in charge of operations teams, stakeholders (product management, risk, security, business contingency, legal & compliance) and 3rd parties relationship management
  • Be responsible for operations processes design and development, incl. customer onboarding, service and maintenance of existing products, contact center activities, etc.
  • Lead negotiations with 3rd party vendors / outsourcing partners in areas of price and SLAs
  • Take decision on a bank operations strategy maximizing the efficiency of an entity, defining the way of operations outsourcing, overall setup including location of teams.
  • Be owner of operations related set of solution epics and take responsibility for drafting user stories/acceptance criteria
  • Form a delivery team, work closely with IT architects and scrum masters
  • Be responsible for verification of sprints deliveries
  • Have a business development role, take care of a product backlog and its prioritization, lead and execute in entire bank operations setup and staffing
  • In the build-up phase: contribute to business planning by representing operations and process point of view
  • In the initial product delivery phase: prepare and break down solution epics into user-stories, elaborate user-stories into acceptance criteria, discuss requirements with IT architects, prepare and support sprints grooming and planning sessions
  • In the running phase: define and own operations related KPIs, be in charge of operations performance management

What you bring to the table:

  • University degree or equivalent working experience
  • 10+ years of relevant banking experience in a financial institution or financial-services-oriented consulting
  • 5+ years of project and process management experience, experience with agile delivery
  • 5+ years of retail operations strategy development and execution
  • Solid experience in business analysis and implementation of banking-related IT solutions
  • Good knowledge of Digital banking
  • Drive for results and customer focus
  • Strong communication and presentation skills
  • Fluent English; any CEE language of advantage
  • Willingness to travel

What we offer:

  • You'll work in an international team at a leading bank
  • You'll benefit from flexible working arrangements and determine your own work-life balance
  • You'll benefit from the very latest in tailored professional development
  • You'll earn an appropriate salary starting at EUR 70.000 gross p.a. including overtime

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!
https://jobs.rbinternational.com

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