IT Application Support (m/f/d)

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Kapsch TrafficCom

IT Application Support (m/f/d)

Kapsch TrafficCom, ein Unternehmen der global agierenden Kapsch Group, ist ein Anbieter von intelligenten Verkehrssystemen in den Bereichen Mauteinhebung, Verkehrsmanagement, Smart Urban Mobility, Verkehrssicherheit und vernetzte Fahrzeuge. Kapsch TrafficCom deckt mit durchgängigen Lösungen die gesamte Wertschöpfungskette ihrer Kunden aus einer Hand ab: von Komponenten über Design bis zur Errichtung und dem Betrieb von Systemen. Das Unternehmen mit Hauptsitz in Wien verfügt über Tochtergesellschaften und Niederlassungen in mehr als 30 Ländern.


Your responsibilities

  • Remote Level 2 application support for the nationwide Advanced Traffic Management System in the United Kingdom
  • Application troubleshooting and 24/7/365 online support
  • Active remote support of the customer
  • Perform configuration changes in the ATMS system
  • Service validation and testing and vendor incident tracking
  • Proactively updating documentation and procedures to resolve inefficiencies in the operating environment
  • Supporting knowledge management by creating and updating knowledge articles
  • Technical escalation to the Solution Center team in the US
  • Representing the team on P1 Bridge & Troubleshooting calls

Your profile

  • Basic knowledge of Linux and ITIL
  • General IT knowledge, IT network skills advantageous
  • An understanding of traffic management principles; traffic engineering knowledge advantageous
  • Willing to work on shifts
  • Willing to travel (up to 25%) and work in an international team
  • Fluent in English in speech and writing

Our Offer

  • An interesting full-time position within ATMS market
  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
  • An international working environment and exciting challenges with room for new ideas
  • Attractive social benefits and infrastructure such as operating restaurants nearby, close proximity to public transportation and more
  • Flexible working hours, home-office possibility and additional holidays (e.g. bridge days)
  • A market compliant gross salary of minimum EUR 40.000 p.a. according to your qualifications and your job experience we are willing to overpay
  • Ongoing professional education and training measures of our Kapsch University

We are proud to be an equal opportunity employer and welcome all applications without regard to age, gender, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

We would like to inform you that, due to the current situation, there may be some delays in the recruiting processes. Nevertheless, we appreciate your application and we will still conduct interviews via Skype-Calls.

Thank you for your trust in Kapsch. We will stay connected! Kindest Regards, Your HR-Recruiting Team.

Your contact: Daniela Giovannozzi, Head of Recruiting Austria - Tel.Nr. ++43 (0)50811 1905

Jetzt bewerben

Job Facts

Wien
Vollzeit

Benefits

  • Aus- und Weiterbildungsangebote
  • Einkaufsrabatte
  • Flexible Arbeitszeitmodelle
  • Gute/ öffentliche Verkehrsanbindung
  • Homeoffice
  • Moderne Office-Infrastruktur
  • Weihnachtsurlaub und Fenstertagsregelung
  • MitarbeiterInnen Events
  • Gewinnbeteiligung
  • Strukturierte Karrierewege

Ihr Kontakt

Daniela Giovannozzi

Head of Recruiting Austria

Kapsch Partner Solutions GmbH

+43 50 811 1905

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