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Support & Service Agent

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Support & Service Agent

for NOC Duty (m/f/d)

Our Network Operation Center (NOC) is crucial for our high service level.

For further expansion, we are looking for motivated, communicative, technically interested personalities who enjoy working as NOC agents in a customer and results-oriented team. As an ambitious company, we offer a modern environment and always try to combine work joy and team spirit with a professional challenge in a dynamic and constantly growing industry.

Your Tasks

  • B2B Support & Service via E-Mail and Phone
  • B2C Support & Service via E-Mail and Phone
  • Active network and service monitoring
  • Proactive Customer Success Monitoring
  • Troubleshooting in the event of a malfunction: Problem identification, start of problem analysis and immediate internal alerting of the technical on-call colleagues

Your Profile

  • Good written and spoken English
  • Quick comprehension and independent working style
  • Structured, precise and reliable action
  • Team, customer, and result orientated
  • Readiness for NOC shift operation (24/7) including holidays and weekends as well as good reputation

Nice to have

  • Several years of work experience in one of the following fields: Technical Support or Support, Data Analyst, NOC, Risk Management
  • Mathematical interest, analytical thinking, interest in data analysis
  • Knowledge or experience in the field of online payment
  • Knowledge of German and/or one more other foreign languages

Our offer

  • Responsible and varied work for renowned national and international clients in an exciting and constantly growing industry
  • Performance-related remuneration, attractive working time model in the course of NOC shift work (5 working days/ 3 days off)
  • Long-term opportunity to deepen your technical knowledge and subsequently to actively shape our product and service development (SaaS), prospect of further career opportunities in our rapidly growing company
  • A friendly, open working environment in an easily accessible and modern office in the centre of Vienna
  • Dynamic, motivated colleagues and numerous team and company events

For your commitment, dedication, and loyalty we offer at least EUR 27,500.00 gross per year, depending on personal experience and qualifications.

If you are interested and recognize yourself in the job description, send your application with the subject "Application Support & Service Agent for NOC service" to jobs@ixolit.com

IXOLIT GmbH
Mariahilfer Str. 77-79
1060 Wien
Web: https://www.ixolit.com

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