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Technical 2nd Level Support Engineer (m/f/d)

The Games group at Greentube is currently looking into extending their 2nd Level Technical Support team.

Within this team, you work in the very heart of our gaming systems: You deploy, support and configure application servers, troubleshoot application and gaming issues, and provide long term solutions for recurring requests. You will be working on issues escalated by the 1st Level Operations teams, on requests from business customers during their integration, and on internal product support requests.


  • Provide 2nd Level support for Greentube Casino Games and Casino Operator integrations
  • Provide 2nd Level support for the Remote Gaming System
  • Support new system implementations
  • Support technical teams internally
  • Configure the Remote Gaming System and support the complete Games and Operator Integrations life cycles
  • In-depth analysis and troubleshooting in a heterogeneous environment (SQL, IIS, Apache, AMQ; Windows, Linux)
  • Troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries
  • Communicate with business partners
  • Maintain troubleshooting procedures and KB articles
  • Contribute to Incident / Problem Management
  • Lead and work with task forces and technical teams


  • Technical education and experience in 2nd Level support
  • Experience in troubleshooting and RCA
  • Service Management skills (e.g. ITIL v3 foundations) and experience with Service Management tools (e.g. JIRA, ServiceNow)
  • Knowledgeable in at least two of the following systems / components:
  • SQL Server
  • IIS
  • Apache
  • ELK, Appdynamics, Splunk or similar tools
  • Software development skills are a plus
  • Scripting knowledge is a plus
  • Analytical, structured and reliable personality
  • Ability to prioritize tasks and decide quickly
  • Remain calm and supportive even in emergency situations
  • High customer orientation and excellent communication skills
  • Fluent in English both verbal and written


  • Challenging tasks in a successful and innovative company based in a central location in Vienna
  • Opportunities for personal development as part of the company's sustained growth
  • A welcoming working environment in a committed and international team of employees from more than 30 countries
  • Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
  • Extensive training by mentors
  • Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
  • Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary. According to §9 Para. 2 GlBG, the minimum collective salary is EUR 42.672,- gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.


Greentube Internet Entertainment Solutions, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.


If you are interested in this position we are looking forward to your application including motivation letter and CV.
Apply Online

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