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System Administrator (m/f/d)

Our employees are essential for our success. To ensure a smooth and pleasant day-to-day-business, we are searching for a communicative, committed and service-oriented colleague, to support our team in a growing business! In this role, you will be the first point of contact for all matters in the field of IT and support our users (m/f) in their day-to-day duties.

YOUR
TASKS

  • 1st level support for our users (single point of contact)
  • Receive, process and forward all IT-related customer inquiries and error messages of the employees and partners of the company
  • Escalation of complex inquiries to the correct contact person
  • Management of all incident- and request fulfilment-tickets throughout the whole life-cycle
  • Support in the analysis and bug fixing processes as well as the constant communication with the users
  • Installation of new hard- and software in the client area
  • First level support for:
  • Standard software (MS Office, Adobe etc.)
  • Windows- and Mac OS clients
  • Client hardware and printers
  • Diverse applications (after initial training)
  • Set up of new workstations: from user creation to the complete installation of PCs and telephones
  • Support in the maintenance of the system documentation or the KEDB
  • Ownership of Services like internet and telephone
  • Ownership of CCTV, Intercom and Door Access Control
  • Act as main contact with suppliers to purchase office IT equipment such as laptops and other peripherals
  • Approve SLA costs

YOUR
PROFILE

  • Completed education with an IT-focus
  • A minimum of 1 years' work experience in a similar role, with a focus on technical support/ help desk
  • Very good knowledge of state-of-the-art client standard software (MS Windows, Office, Adobe, etc.)
  • Fundamental technical knowledge (networking, soft- and hardware, AD, client infrastructure)
  • High level of commitment supported by a strong customer- and service-oriented way of working
  • First experience with a ticketing system is an advantage
  • Communicative personality
  • A high level of resilience, even in stressful situations
  • The desire to develop
  • Reliable and accurate work style
  • Very good command of English, both spoken and written

OUR
OFFER

  • Opportunities for personal development as part of the company's sustained growth
  • Flexible working environment
  • Work and travel to our HQ in Vienna
  • Weekly Lunches on us
  • Company events and activities
  • Form part of a multicultural workforce

ABOUT
US

Greentube Malta Limited is part of the NOVOMATIC Group of companies, one of the largest integrated gaming groups worldwide.

Greentube Vienna and Greentube Malta are the leading full-service provider in the online & mobile gaming sector and is a pioneer in the development and provision of state-of-the-art gaming solutions.

Greentube focuses on casino and skill games, table games and video poker as well as Poker and Bingo. As an international and steadily growing company Greentube guarantees interesting insights into the gaming industry and a challenging, team-oriented working environment

HOW TO
APPLY

If you are interested in this position we are looking forward to your application including motivation letter and CV!
Apply Online

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