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Customer Service Specialist - Consumer Products (m/f/d)

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Full-time

Customer Service Specialist - Consumer Products (m/f/d)

Elsbethen, Austria
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The Red Bull Global Consumer Products division develops and sells merchandising products for international sports- and event-projects (Red Bull Racing, RB Leipzig, EC Red Bull Salzburg, etc.) and manages the new Red Bull fashion brand AlphaTauri (www.alphatauri.com, www.redbullshop.com). We´re looking for a new team member to strengthen our Consumer Products Customer Service department. The Customer Service Specialists process orders and returns from B2B customers, prepare correspondences and support our clients in all outbound related issues. The target is to ensure excellent service standards and maintain high customer satisfaction by fulfilling all customer needs. We're looking for a Customer Service Specialist (m/f/d) to ensure excellent service standards and maintain high customer satisfaction.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

ORDER PROCESS

In this exciting role you'll take over ownership for the entire order process in SAP. This also includes the management of returns.

CLIENT SUPPORT

You'll get the opportunity to work closely with our clients and support them in all outbound related issues.

LOGISTICS

In this role you'll support the team in tracking delivery matters. It will also be your task to issue all export relevant documents for clients & partners and ensure respective filing.

COMMUNICATION

We need your excellent communication skills since you'll be constantly in touch with internal stakeholders and external customers.

Experience

Your areas of knowledge and expertise

That matter most for this role:

  • At least 2 years' of experience in customer service, sales administration or similar
  • Experiences in or with retail sale in the apparel/fashion industry
  • Knowledge in SAP is a plus
  • Advanced MS-Office knowledge (especially MS Excel)
  • Able to work on one's own initiative and autonomously
  • Organizing ability; flexible and strong team player
  • High school diploma (Matura/Abitur) or Bachelor's degree in business administration, economics, or similar field.
  • Fluent in English. Further languages (e.g. German, Italian, Spanish, French, Portuguese) would be a plus.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

Apply now
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 1.821 gross per month.