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Head of Application Operations Management (f/m/d)

  • Stelleninserat
  • Arbeitgeber Einblicke
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Kapsch TrafficCom

Head of Application Operations Management (f/m/d)

Kapsch TrafficCom, ein Unternehmen der global agierenden Kapsch Group, ist ein Anbieter von intelligenten Verkehrssystemen in den Bereichen Mauteinhebung, Verkehrsmanagement, Smart Urban Mobility, Verkehrssicherheit und vernetzte Fahrzeuge. Kapsch TrafficCom deckt mit durchgängigen Lösungen die gesamte Wertschöpfungskette ihrer Kunden aus einer Hand ab: von Komponenten über Design bis zur Errichtung und dem Betrieb von Systemen. Das Unternehmen mit Hauptsitz in Wien verfügt über Tochtergesellschaften und Niederlassungen in mehr als 30 Ländern.


Your responsibilities

  • Team management and development of Application support team
  • Alignment of activities, roles and responsibilities cross-functions and departments
  • Create and/or maintain environments to assure SLA and KPI fulfillment
  • Assure professional way-of-workings along ITIL standards and appropriate system and service documentation
  • Contribute to project specific tasks in technical lead function
  • Manage incident and problem management activities in the team and across the entire organization to assure deliverables in time and quality
  • Contribute to Operational Excellence initiatives by involving and supporting entire team to strive for continuous improvements
  • Foster and contribute to close alignment and co-operation with Service Delivery Management
  • Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
  • Take vital lead role in the on-boarding of new clients and creation of new services and operations models

Your profile

  • Higher education with IT background (FH or University degree desired)
  • Minimum of 5 years of experience in management position, 10+ years in comparable IT service environments
  • Experienced with the management of state-of the art system environments and common vendors, including infrastructure services, virtualization, PaaS / SaaS environments and the related monitoring, management and orchestration platforms
  • Experienced with the transition of legacy environments into PaaS / SaaS oriented architectures
  • Analytical thinking
  • ITIL v3/v4 certification is an asset
  • Proven leadership experience in line and matrix organizations and natural leadership style
  • Creative, solution driven personality with can-do attitude & approach
  • Business fluent in English, fluent in German language (both written and oral), additional European languages are a plus

Our Offer

  • Exciting challenges with room for new and innovative ideas within one of our fast growing markets
  • High responsibility in an international, fast growing working environment
  • Social benefits of a modern company (operating restaurants, near subway, bridge day regulation)
  • A market compliant salary - minimum EUR 75.000 p.a. all-in - according to your qualifications and your job experience we are willing to overpay
  • Attractive salary increases according to your performance
  • Ongoing professional education and training measures
  • Start date: as soon as possible, full-time position

We are proud to be an equal opportunity employer and welcome all applications without regard to age, gender, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact: Daniela Giovannozzi, Head of Recruiting Austria - Tel.Nr. ++43 (0)50811 1905

Jetzt bewerben

Job Facts

Wien
Vollzeit

Benefits

  • Aus- und Weiterbildungsangebote
  • Einkaufsrabatte
  • Flexible Arbeitszeitmodelle
  • Gute/ öffentliche Verkehrsanbindung
  • Homeoffice
  • Moderne Office-Infrastruktur
  • Weihnachtsurlaub und Fenstertagsregelung
  • MitarbeiterInnen Events
  • Gewinnbeteiligung
  • Strukturierte Karrierewege

Ihr Kontakt

Daniela Giovannozzi

Head of Recruiting Austria

Kapsch Partner Solutions GmbH

+43 50 811 1905

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