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Customer Service Agent Central Europe (German language) (m/f/d)

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Bring your customer-first attitude to bwin, a part of GVC, as a Customer Service representative in Vienna. The sheer pace and power of the live events and entertainment you'll be part of has to be experienced to be believed. Play a vital role at the world's largest sports betting and gaming company. You'll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

You have the chance to join the CS Central Europe team! We truly believe that our customers are the most important for us. We're looking for real team players representing our company in front of the customers, helping them to enjoy our websites and products.

Customer Service Agent Central Europe (German language) (m/f/d)

Your arena:

  • Handling customer inquiries via chat/e-mail/phone
  • Working in coordination with other teams based in different locations that share similar objectives
  • Assessing individual issues and taking appropriate action, including escalations, to ensure customer needs are met
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Your entrance ticket:

  • Big flexibility and willingness to work in shifts
  • German and English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Good communication and organizational multi-tasking skills together with a team player mentality in a diverse cultural and ongoing changing environment
  • General computer knowledge (MS Office, Internet)

Your win:

Minimum salary of EUR 23.800,-- gross p.a., adjusted to match your qualification and experience Modern and dynamic international working environment Multicultural team of very knowledgeable and supportive colleagues Coffee, tea, table soccer and spaces to chill out

join us

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