Customer Support Agent

  • Vienna
  • Vollzeit, Teilzeit, geringfügig
  • Berufserfahrung
  • 27.1.2020
  • Stelleninserat
  • Arbeitgeber
Drucken - one of Austria's fastest growing B2B SaaS-companies - is a social media marketing hub that collects & displays content from 15 social media platforms on physical displays, websites, widgets, apps - basically everywhere you like.

Or, as we say: is the social wall for everyone! :)

Our customers include international brands like Google, Adobe, Amazon, Cisco, Dell, Huawei, ICANN, BMW, Salesforce and many more. We are looking for an enthusiastic and result-oriented…

Our multicultural team constantly intends to develop itself further. We love to use our talents to learn & try new things. To achieve this purpose, we are looking for a Customer Success Agent.

Customer Support Agent

The Customer Support Agent will be responsible for supporting our worldwide customers to ensure that they truly benefit from our product.

Your Mission

  • Provide excellent technical customer support both through email, phone and live-chat
  • Find competent solutions in quick and friendly manner
  • Introduce our product (onboarding screen sharing calls) and support users of
  • Diagnose problems and solve customer support tickets
  • Create and maintain internal and external documentation
  • Contribute to shaping a friendly, competent and reliable image of to external partners
  • We're currently building up's very own support team - become a key player during this crucial phase, with the possibility of advancing fast within the team.

What we offer

  • Work in a fun, innovative and dynamic team with a flat hierarchy
  • A place where your ideas and suggestions for improvement are heard and welcome
  • Working alongside experienced and successful entrepreneurs (our company is operated by its owner)
  • Personal budget for education, conferences, literature...
  • Free public transport card for Vienna's awesome grid
  • Coffee, fruits & cereal selection
  • Fun team activities & events
  • Diversity is one of our core values and reflected in our team

You are the right person for the job because you

  • … want to be part of a team
  • love communicating with people and are not afraid of using all kinds of communication channels (chat, phone, video conferences)
  • … love leaving the office with an empty inbox
  • … want to help our customers using our product successfully - this is super important to you and you care for a high service level
  • … stay calm, friendly, reliable and detail oriented even under time pressure
  • … know how to prioritize and work accordingly
  • … are very familiar with the different social media networks (Facebook, Instagram, YouTube, Twitter…) and their business features in particular
  • a bonus, you have basic skills in HTML/CSS
  • … have experience in customer support. Online customer support for SaaS-products is an additional advantage
  • … speak German and English fluently

Your work environment

  • 90% of customer support takes place online (Intercom, mail)
  • 10% of customer support takes place via phone / conference-call
  • You support international customers in English and German
  • You collaborate closely with the development-, product-, marketing- and sales-team
  • Standby-support on weekends (8am-8pm on Saturday and Sunday, approx. 1x per month which is additionally monetized - approx. EUR200)
  • Shift-work between 8am - 8pm
  • Part-time and full-time employment is possible

Starting immediately!

We offer a minimum base salary of EUR 29.400 gross per year in accordance to the Austrian Collective Agreement with a willingness of overpay dependent on your experience.

Let's talk :)

If you want to bring your engagement and skills into an international company, which values team culture, please upload your resume and cover letter here. GmbH
Andrea Bredl


Weitere Jobs, die dich interessieren könnten

Alle 1221 Support Jobs in Vienna anzeigen