First Level IT Support

  • Stelleninserat
  • Arbeitgeber Einblicke

Grow with us. Support excellent research.

IST Austria is a constantly growing international institute for conducting frontier research in the life sciences, the physical sciences, mathematics, and computer science, located in Klosterneuburg on the outskirts of Vienna. As employees in Administration and the Scientific Service Units, we strive to support IST Austria's scientists in performing excellent research.

First Level IT Support


The change is the constant, when working in our fast growing institute. New challenges arise almost every day, and work will never be boring. If you are willing to keep pace with the development of our institute and the development of our IT infrastructure, we invite you to become a part of IST Austria and enable our scientists for world-class research. Are you interested in how your future working place may look like? This Video provides a bird's eye view of IST Austria.


  • Provide 1st level IT Support (Hardware/Software)
  • First point of contact for our internal Users (tickets, phone, chat or walk in)
  • Respond to service requests and issues by using a ticketing system
  • Purchase of standardized IT equipment and Asset-Management in our Configuration Management Database
  • Setting up new computers with our OS-images (Windows, Linux and Mac)
  • Write end-user and internal documentation of IT systems and services


  • Experience in end user/customer support
  • High degree of service orientation, pleasant behaviour and accuracy
  • Good communication skills and excellent command of the English language
  • Basic knowledge of operating systems (Windows, Linux, MacOs), Software, Hardware and IT infrastructure
  • Basic understanding of server and network systems and related concepts
  • Basic understanding or willingness to learn common IT service management frameworks (e.g. ITIL)
  • A never ending eagerness to learn something new
  • Open minded and reliable, focused and self-dependent personality
  • Career changers are welcome

IST Austria

  • Offers challenging positions in a dynamic and growing organization
  • Supports learning and development
  • Provides flexible working times and numerous fringe benefits
  • Promotes an international and open culture
  • Supports an appreciative and respectful work environment
  • Values diversity and is committed to equality
  • Free Shuttlebus for employees (Departing from Heiligenstadt, travel time: about 22 min.) and free parking places

To apply for this position send your application (including CV, certificates and references) by e-mail to:

We offer a minimum salary of EUR 1,900 gross/month, with possible overpayment depending on education, qualification and work experience. IST Austria processes your personal data in accordance with the statutory data protection regulations. For more information including your rights as a data subject please refer to our data privacy statement:

Institute of Science and Technology Austria | Am Campus 1 | 3400 Klosterneuburg | +43 (0)2243/9000 0 |

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