Contact Center Agent m/f/d

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Contact Center Agent m/f/d

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline's core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline's activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com

Tagtäglich bearbeiten unsere MitarbeiterInnen Kundenanfragen zu den unterschiedlichsten Themen rund um den Einsatz von elektronischen Zahlungsmitteln. Sie arbeiten in einem renommierten, international ausgerichteten Unternehmen. Es erwartet Sie ein vielseitiges und abwechslungsreiches Aufgabengebiet, in dem Sie aktiv in Ihre neue Aufgabe eingearbeitet werden.

Ihre Aufgaben

  • Entgegennahme und Bearbeitung von Händler-Anfragen zu Transaktionsverarbeitungen inklusive administrativer Support
  • Autorisierung und Weiterbearbeitung von nationalen und internationalen Kreditkartentransaktionen
  • Erteilung von Auskünften zu Produkten, Dienstleistungen sowie Kampagnen
  • Telefonischer Support für Zahlterminals

Ihr Profil

  • Mind. 3-4 Jahre Kundendiensterfahrung
  • Sehr gute mündliche Sprachkenntnisse in Deutsch und Englisch
  • Belastbare, teamfähige und sehr flexible Persönlichkeit mit ausgeprägter Kundenorientierung
  • Fundierte PC-Kenntnisse und technisches Flair
  • Bereitschaft zur Schichtarbeit (Montag bis Freitag 08:00-18:00 Uhr)
  • Wochenarbeitszeit: 38,5 Stunden

Für diese Position gilt ein kollektivvertragliches Mindestgrundgehalt in der Höhe von monatlich Brutto EUR 2.016,94.

Why work at Worldline?

Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
At Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle "Build your career and grow with us", it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Worldline is an equal opportunity employer. All applicants will be considered for employment without attention to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

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