Customer Support Engineer

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Amaris is an independent, international Technologies and Management Consulting Group. Created in 2007, Amaris is already established in over 50 countries and supports more than 850 clients worldwide throughout their project's lifecycle. Our expertise covers five areas of innovation: Business and Management, Information Technologies, Engineering and High Technologies, Telecommunications and Biotech and Pharma. With more than 65 offices across the world, the Group offers proximity support to its clients in all their locations and many opportunities of international careers for employees.

In 2019, Amaris aims to reach a turnover of 350 million euros, 6500 employees and to develop its workforces with the anticipation of a further 2000 new job openings. We expect to triple our workforce within the next few years and reach a leading international position in independent consulting.

Customer Support Engineer

Broadband (Access Gateways)

Location: Vienna

Job description

The rule is addressed to support the Pre and Post Sales phases of solutions for the Broadband (Access Gateways). It is a nice to have the knowledge of the Broadcast part, applied to STBs and Video Head End solutions too.

In Post Sales/ Pre Deployment the CSE collects the tech customer requirements and converts them in indications for the FW/SW development. Later he/she tests the FW/SW solution at customer side till to meet the validation of the product.

In Post Sales/ Post Deployment the CSE analyses the bugs highlighted by the customers, provides input to the FW Engs for their fixing and re tests the new FW/SW solution before to deploy it.

The role is also marginally oriented to support the Pre Sales phase of business development, providing technical support the Sales force in term of demos and info gathering.

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Education (not a MUST but strongly recommended)

Degree in Electronic Engineering (Telecommunication) or equivalent

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Main technical skills

4-5 ++ years of tech background in the broadband field (Access Gateways). A tech background in the broadcast in a nice to have (Back end Video solutions and STBs)

Technical

1) ip network services and fixed access networks general knowledge (dhcp, ppp, dns, arp, nat, qos basics, firewall(acl),xDSL, eth(gpon),lte bkp,3g bkp)

2) cpe provisioning via ACS: tr-069

3) voip (foundamentals of SIP protocols), isdn

(PLUS : 4 linux basic knowledge)

Soft-skills

1) ability to critically analyze customer requests and R&D responses (testing experience on network's node can help with this)

2) persuasive ability

3) will to learn (new features can be requested by customer in relation to market evolution)

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Languages

English (fluent - mandatory)

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Customer orientation

Communication and active listening

Excellent attitude to the relationship

Able to collaborate

High pro activity

High ability to influencing and persuading

Amaris Consulting
Lara Keen, MSc.
Talent Acquisition Specialist
lkeen@amaris.com

Web: http://www.amaris.com

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