Customer Service Center (CSC) Manager

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Customer Service Center (CSC) Manager
South, East and Central Europe (f/m)

You can be part of taking wooden buildings to new heights. Come join us!

We are looking for a maternity leave replacement for Customer Service Center (CSC) Manager South, East and Central Europe. You will be responsible for customer service towards our South, East & Central European customers for Wood Products mills. You lead and manage the team to provide professional services for our customers and ensure the order-to-cash processes are in place.

Your team members are located in Austria, Poland and Czech Republic.


We value for this role …

  • Experience in leading a team of specialists in customer service.
  • Experience in customer services and sales administration processes & systems.
  • Good communication skills in both spoken and written English & German. Other languages are an advantage
  • A pro-active and customer focused attitude, ability to analyze situations and solve problems.
  • An ability to motive and inspire the team towards targets & deadlines and follows through.
  • A team player with strong interpersonal skills.
  • Is business driven, result oriented and with capability to expand thinking to end-to-end in supply chain.
  • Has fast learning ability of processes, new systems and IT skills.
  • Is capable to work in an international team.
  • Sets priorities, meets deadlines and performs well under pressure.

As the CSC Manager South, East and Central Europe you will report directly to the Director Customer Service Centers, Silke Maczek, and be an active member of the Customer Service management team. You can be located in Zdirec or Plana (CZ), or Murow (PL), or Ybbs, Brand or Bad St Leonhard (AT).

In Austria the salary is based on qualification, professional experience and market value, which is above the collective agreement for this position. (KV minimum is EUR 2.361,19 per month)

What do we offer?

An opportunity to make a difference. We are building a sustainable future for the world and you will be part of it. You will work in an international team with a wide geographical scope in your own work. You have a direct impact on the company's success and not to forget, with 25 000 employees there are numerous opportunities to grow yourself!

As the position is a maternity leave replacement, we will offer a temporary contract. The ideal start date is 1 January 2020.

Got interested?

More information about the position:
Silke Maczek, Director Customer Service Centers, Wood Products, +43 664 618 3952,
Nicolas Pinnoy, HR Business Partner, Stora Enso Wood Products, +32 477 870 251

Please apply online:

Who are we?

Part of the bio economy,Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. Our customers include packaging producers, brand owners, paper and board producers, publishers, retailers, print houses, converters, and joinery and construction companies. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Our materials are renewable, reusable and recyclable, and form the building blocks for a range of innovative solutions that can help replace products based on fossil fuels and other non-renewable materials.

Wood Products division provides versatile wood-based solutions for building and housing. Our product range covers all areas of construction, including massive wood elements, wood components and sawn goods. We also offer pellets for sustainable heating. Our customers are mainly merchants and retailers, industrial integrators and construction companies.

Building Solutions unit is part of Stora Enso's division Wood Products and was established to support sales of our wooden building components by showing how to use all the benefits of our wooden products. By taking an active role in developing the ecosystem we aim to capture market share from competing materials. We provide the best building solutions for our customers and make it as easy, safe and cost efficient as possible to build more in wood.

More about Wood Products: >

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