Field Service & Partner Integration Engineer with German language ( 1 year contract)

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Global Blue invented the concept of Tax Free Shopping almost 40 years ago and is now the worldwide industry leader, enhancing the Globe Shopper experience and creating value for retailers and partners through a range of products and services. Global Blue's Tax Free Shopping solutions allow thousands of retailers, including most of the world's leading luxury, fast fashion and department store brands, to quickly and securely offer Globe Shoppers savings of up to 20% when shopping in 305,000 stores around the world. Global Blue's IT headquarters is located in Vienna.

www.globalblue.com

Field Service & Partner Integration Engineer with German language ( 1 year contract)

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OVERVIEW

Holder of this position will work in the Global Blue technology team as an engineer focused on supporting the execution of eTFS project in Austria. As secondary responsibility it shall be ensured that IT systems infrastructure on branch offices, refund offices, refunding agents and merchants who use Global Blue IT solutions are in compliance with GB standards and governance. This role is based in Vienna, Austria but will require close cooperation with other international 3rd parties. The successful candidate must have a strong service ethic, good communication skills and sales attitude as the role is client facing and also dealing with external partners.

RESPONSIBILITIES

People & Relations
The holder of this position cooperates with:

  • Clients (Partners, Agents, Merchants, Customs and local GB staff)
  • Colleagues in other technology teams
  • External suppliers and 3rd party

Functional Duties:

  • Support the delivery of Issuing Solutions implementation projects (integrations included) within scope, timeline and budget
  • Ownership of System Requirement Specification for local integration activities of Issuing Solutions
  • Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally
  • Providing technical requirements to Implementation partners, GB product and service owners
  • Supporting commercial team with technical consultancy
  • Handle deployment, support, maintenance and decommissioning of Global Blue IT systems
  • Assist the incident and problem resolution locally
  • Accept, coordinate and prioritize all "customer" requests assigned keeping very high the level of communication with GB Central Team
  • Stay up to date with current and upcoming technologies and concepts within his area of responsibility

Support and Improvement Role

  • prepare specifications, installation and testing of computer systems and peripherals within established guidelines
  • contribute to audits
  • perform regular reviews of locally deployed technology and reassess usage
  • contribute to workflow optimizations and definition of service catalogues

REQUIREMENTS

Profile and education

  • applicable IT education, University degree preferred
  • excellent analytical and problem-solving skills
  • customer service oriented, with operational "hands-on" attitude
  • high quality standards, accuracy and risk awareness
  • excellent communication skills, especially within a multicultural global organisation
  • independent, goal-oriented and self-motivating personality
  • organizational skills and the ability to prioritize workload
  • understanding of agile engineering methodologies and the ITIL v3 ITSM best practice guidelines
  • (ITIL foundation certification is a plus)

Specific skills and knowledge

  • 5+ years of experience in handling (smaller but complex) IT projects with external stakeholders or software development projects
  • Solid understanding of Point-of-sale (POS) related technology and transactional systems
  • Understanding of customer needs and translation into functional requirements
  • Solid understanding of software development projects (especially low level system interfaces)
  • Ability to analyse situations fast and to identify the correct measures
  • experience of working in international company or organization is a clear plus
  • Structured and flexible at the same time in managing difficult and challenging situations
  • Excellent English and German language skills (oral & written)

WE OFFER

  • Work in a fast-growing international company and industry
  • State of the art office environment well connected to the public transportation system and with good infrastructure
  • International environment and inspiring colleagues from many countries
  • Employee benefits: flexible working time, training, well-being including discount for gym, meal vouchers etc.
  • Team building events
  • Interesting and challenging job
  • Referral bonus

Benefits

Flexible working time

Training

Good location close to public transport

Wellbeing, company doctor, meal vouchers

Referral bonus

Challenging job

International environment

Team building, party and events

As required by Austrian federal law, we hereby state that the legal annual minimum compensation according to the Austrian collective agreement amounts to EUR37.475,62 gross. The total compensation package is market-oriented and will be subject to individual agreement based on your professional and personal qualifications.

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