IT SM Specialist (f/m/d) with Focus on Change Management

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IT Service Management Specialist (f/m/d) with Focus on Change Management

To support our Service Management and Governance team we are currently looking for an IT Service Management Specialist (f/m/d) with Focus on Change Management. Within this team, you will work alongside the departments that focus on maintaining our IT infrastructure, application landscape, games and frontend to coordinate our changes in order to minimize the impact on our business services and act according to Greentube's compliance and information security requirements. Beside these tasks you will also help us support and develop all our Service Management processes together with the team.


  • Responsible to ensure that all changes to existing services follow the defined change management process, including the coordination, approval and review of requests for change (RFCs)
  • Lead the weekly Technical Advisory Board (TAB) within IT and organise the on-demand Change Advisory Board (CAB) with multiple departments
  • Ensure established communication to all internal as well as external stakeholders together with our Network Operations Center (NOC)
  • Responsible for continuous improvement of the Change Management Process
  • Work closely together with our Application Solutions Management to implement improvements in the Greentube Service Management Application
  • Continuous review of all Greentube changes
  • Monthly Change Management reporting
  • Support and engage in other Service Management processes as Incident-, Problem-, Configuration - and Service Level Management within Service Management Team


  • Minimum 3 years of solid work experience in ITIL processes preferably in an IT environment
  • Process Management (ITIL v3 Foundation as a minimum requirement)
  • Experience with JIRA and/or foundations training is beneficial
  • Team player and good communication skills
  • Independent as well as service- and customer-oriented work style
  • Open-minded and flexible
  • Strong written and verbal communication skills in English; German would be a plus
  • ISO 27001 experience is beneficial
  • Experience in the Gambling industry is a bonus


  • Challenging tasks in a successful and innovative company based in a central location in Vienna
  • Opportunities for personal development as part of the company's sustained growth
  • A welcoming working environment in a committed and international team of employees from more than 30 countries
  • Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
  • Extensive training by mentors
  • Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
  • A yearly gross salary of EUR 45.000,- for applicants with at least three years of specific experience and willingness to offer a higher salary depending on your professional experience and qualification


Greentube Internet Entertainment Solutions, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.


If you are interested in this position we are looking forward to your application including motivation letter and CV.
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