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IT Service Desk Support

  • Dienstort: Linz
  • Anstellungsart: Vollzeit
  • Beginn: ehest möglich

Was bieten wir Ihnen:

  • Troubleshoot and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Ticket logging, handling phone, chat and web forms contacts in ITSM tool (Service Now) Ticket resolving, diagnose and troubleshooting of incidents issues (1-st line user support)
  • Proactively communicate and inform IT users about the status of their request and if necessary, coordinate with other teams and 2-nd level support involved according to the urgency of the request
  • Provide user support primarily for Client Hardware, Windows System (7 and 10), software and Office O365 environment to gain high level of user satisfaction
  • Work with Microsoft Active Directory to manage user IDs and troubleshoot issues
  • Expending your knowledge by learning appropriate software and hardware used and supported by the organization
  • Identify any repeatable problems or issues that can get addressed systematically or Via Process/Procedure or Training
  • Maintain inventory/assets
  • Document problem solution and continuous maintenance of internal knowledge database

Was bringen Sie mit und ein:

  • Information Technology (or related) school diploma or equivalent experience
  • Excellent interpersonal and communication skills, team player
  • Experience in working in service organization - working with end users would be a useful asset. Strong customer-service orientation
  • English knowledge (written and spoken)
  • Valid driver's license B

Für diese Position bieten wir ein Jahresbruttogehalt ab EUR 31,287.48. Die tatsächliche Entlohnung hängt von Ihrer Berufserfahrung und Qualifikation ab.

Bewerben Sie sich jetzt bei uns auf der Jobbörse unter www.tms-at.com/karriere.

Jetzt bewerben

TMS Turnkey Manufacturing Solutions GmbH
Gaisbergerstrasse 50
4031 Linz / Austria
www.tms-at.com

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