Customer Service Agent German Team (f/m/d)

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Bring your customer-first attitude to GVC as a Customer Service representative in Vienna. The sheer pace and power of the live events and entertainment you'll be part of has to be experienced to be believed. Play a vital role at the world's largest sports betting and gaming company. You'll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Customer Service Agent German Team (f/m/d)

Your arena:

  • Handling customer inquiries via e-mail and phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

Your entrance ticket:

  • German at native speaker level
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer inquiries
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • General computer knowledge (MS Office, Internet)
  • Good typing/keyboard skills

Your win:

  • We offer a salary from EUR 23.800,- gross p.a., additional allowances are available
  • A permanent work contract for 40 hours
  • Awesome team of very knowledgeable & supportive colleagues
  • A modern and dynamic working environment in the heart of Vienna

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We've a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Ready to get involved? Bring your energy to GVC and you'll be in the mix from the start. For the good of entertainment. Apply now!

join us

Marxergasse 1B, 1030 Wien
https://careers.gvc-plc.com/

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