German Customer Care for Online Marketing (m/f)

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German Customer Care for Online Marketing (m/f)

Relocation package included

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience. Be part of our success and make the world's information more accessible and useful!

WHAT WE ARE LOOKING FOR

  • Excellent communication skills in German;
  • Bachelor's degree (preferred);
  • Minimum 6 months of relevant customer care experience;
  • General understanding of online marketing products/services being supported;
  • Excellent communication skills;
  • Problem-solving skills;
  • Dynamic and organized.

WHAT WE CAN OFFER YOU

  • Work Location: Lisbon - Oeiras;
  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Opportunity to grow in a multinational company;
  • Accommodation in a Teleperformance apartment;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland;
  • Private health insurance;
  • Free Portuguese language courses, surfing, soft trekking and much more.

RESPONSABILITIES

  • Analyze issues of business customers, partners, clients or internal stakeholder's and find the best ways to resolve them;
  • Address issues via chat, email or phone channels, following operating procedures;
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

If you would like more information about our job offer abroad,
you can contact us directly: +49 30 255 555 700

Teleperformance Portugal
Best place to work

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the "Young Talents Attraction" Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
We are trusted with billions of unique interactions worldwide and we want you to be part of it.

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