Online Customer Relationship Manager

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Job in High-Profile Startup

Online Customer Relationship Manager

Location: Vienna

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We are the fastest growing marketplace for refurbished electronics in the German speaking region and are based in Vienna. On our marketplace we offer consumers completely renewed electronics like phones, laptops and tablets which are up to 40% cheaper and 100% sustainable.

The company was founded in February 2017 and grew to more than 30 employees in only two years. We are highly active in the Austrian and German market and have already successfully expanded our business to Italy and Poland.

Along the way we won several awards, completed two large funding rounds and have already sold tens of thousands of products, making us one of the fastest growing startups in Europe in 2019.

Our team has extensive international experience in the refurbishment industry, how to create a brand and how to scale a marketplace.

We have a very strong marketing team with extensive international experience in the refurbishment industry, expertise in brand creation and marketplace scaling. Everything from content creation to channel optimization is taken care of in-house. And we are now looking for a new full-time team member to join our team as a Customer Relationship Manager.

Together with you we want to build the leading marketplace for refurbished electronics in Europe.

YOUR ROLE

  • You manage the direct communication channels via multiple platforms and tools (i.e. onsite, email, messenger)
  • You create a fully connected & integrated communication funnel for leads and customers
  • You analyse the performance of your channels, combine your findings with data from other sources and generate insights for the whole company
  • You work with the whole marketing team on cross channel campaigns
  • You work with the creative team on creating exciting content
  • You have fun while doing it

YOUR PROFILE

  • You are a digital native with 3+ years of experience in marketing communication
  • You have a holistic view on customer communication channels and thus can setup complex communication funnels
  • You love to work with different tools and can understand and manage multiple processes
  • You have experience in working with analytics tools and understand the importance of KPIs
  • You work independently and goal oriented
  • You are a creative problem solver
  • You don't use the term "That doesn't work"
  • You care about the world and want to spend your time making a difference

ADDITIONAL FACTORS WE APPRECIATE

  • You have experience in e-commerce and/or consumer electronics
  • You have international experience

YOUR BENEFITS

  • Startup atmosphere
  • Influence on the strategic and operative development of refurbed
  • Strong marketing team and extensive resources
  • Working closely with the leadership team
  • International team and atmosphere
  • Flexible working hours

YOUR APPLICATION

Fair compensation

Collaboration with all parts of the company

Home office

Experienced and ambitious team

YOUR APPLICATION

You want to build the leading marketplace for refurbished electronics in Europe and change the world by making it easier to sell sustainable products? Then apply now.

Please include a cover letter, references and any relevant projects you want us to look at.

For legal matters we state that the minimum wage for this position is 1,800 EUR gross per month according to the collective agreement (Kollektivvertrag). However, depending on your qualification a higher salary obviously is very likely.

Apply now

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