Our client is an exciting start up providing services to telecommunication companies on a globa scale. Our client is well-funded with an aggressive growth strategy and Michael Page is responsible to recruit a high performing team across Europe.
We are seeking a talented Customer Experience Manager, Austria of our market disrupting subscription-based service, which we are launching across Austria. We are a fast-growing business with an aggressive growth strategy, delivering innovative products to our partners and we are building a high performing business across Europe.
Reporting directly to the Regional Customer Experience Director with a dotted reporting line to the Account Manager Austria based in Vienna this role will have primary responsibility for helping deliver, build, and support key CX initiatives and helping craft a world-class experience for our customers and clients. This person will be hands-on in socializing, reporting, and implementing CX best practices (e.g. Journey Mapping, Customer Insights and Validation, etc.) into our products, service designs and existing processes. This role will interface clients, outsourced call center vendors and with internal partners including Exec-level business leaders, partner teams, product and service managers, technology directors, and market research teams in helping to discover opportunities and embed CX methodologies, approach, and requirements into our solutions and daily operations.
The best candidate for the role will have a focus on the end-to-end customer experience, ability to build, optimize and demonstrate the value and benefit of CX, and ability to work efficiently and effectively in a fast-paced environment across a variety of initiatives simultaneously. You will be required to communicate findings quickly and crisply, and partner with various business and client services groups, product and design teams and technology departments to successfully act upon those ideas. You will need to have strong data analysis skills, ability to support and lead projects, a bias for action, and a passion for creating simple, meaningful and measurable experiences for customers and clients.
As an experienced Customer Services Manager you will be able to successfully navigate in a cross functional global matrixed environment, potentially manage team workflow and output, and provide clear, concise team status including visualizations demonstrating approach, data/research results, plans and timelines.
An outstanding opportunity to accompany the launch of a global telecommunication services provider in Austria on a fulltime unlimited contract. The salary package starts from 3.900 EUR per month.
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