Junior Global Customer Experience Manager (CXM)

  • Vienna
  • Vollzeit
  • Berufserfahrung
  • 11.7.2019
  • Stelleninserat
  • Arbeitgeber Einblicke Videos
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Junior Global Customer Experience Manager (CXM)

For this position in VIENNA in the department Separation we offer creative freedom and a steep learning curve leading to a responsible field of activities. As member of our dynamic team and in close collaboration with our global director, you are responsible for the development from CRM to CXM turning our clients into brand ambassadors.

ANDRITZ is an international technology group providing plants, systems, equipment, and services for various industries. The company is one of the technology and global market leaders in the hydropower business, the pulp and paper industry, the metal working and steel industries, and in solid/liquid separation in the municipal and industrial segments. Other important fields of business are animal feed and biomass pelleting.

YOUR TASKS

  • Support organizational growth from CRM to CXM
  • Develop and implement strategies in line with overall customer centric strategies together with the marketing team in order to increase customer experience across all levels and channels
  • Deploy, monitor, evaluate and optimize customer loyalty, customer touchpoint and customer value management
  • Utilize, maintain and leverage CRM system towards Customer Experience Management
  • Active monitoring, analysis and continuous improvement of all customer experience activities and outcomes
  • Generate management reports and dashboards

YOUR PROFILE

  • Bachelor's or Master's degree in Marketing, Communications or similar
  • Initial practical experience in in B2C or B2B marketing
  • First experiences in data-driven marketing and marketing intelligence as well as Marketing Automation, Customer Experience Management, and Account-Based Marketing
  • Excellent communication skills in English and German (spoken and written)
  • Creative, inspiring, analytic and motivating personality
  • Open mindset also for non-conventional solutions

OUR OFFER

In Austria we are legally obliged to announce for this position a gross monthly salary of at least EUR 2.883,03.

Depending on qualifications and experience we of course offer a market-based salary.

Explore our jobs at

andritz.com/careers

Jasmin Mayr

ANDRITZ AG
Eibesbrunnergasse 20
1120 Wien

www.andritz.com

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